SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super recommended .. The only thing that the color blue is not equal
I love it, amazing price
M maluvata, and short sleeve. Sewing to make good for your tsyna. Thin
Beautiful! Equal to the image and in addition it is of a super soft fabric. I recommend it! It stretches quite a bit and I had no problem with the zipper. Recommended
I find it excellent
Very good quality is perfect the size is tight the zipper does not bother this super well very happy with the purchase.
Thinner than expected but looks like image. Neck is a bit awkward but that’s also like the image. Cute when you unzip a little bit though, and stretches
I am enemies, tsyna/yakishststye vidpovidayyuyt, me to start, Sho rozmir scorishe on S, Abo I on the Syad super. Me in the back of the viish.
I loved very nice excellent quality
Good buy, I would buy it again
I'm very satisfied with my order. It arrived very fast.
The goods arrived in 14 days. Color matches. The size is good with the villages.
Good
Excellent.
The blouse is as described. Loose and fresh suitable for hot climate. The size table is correct. Arrived in 17 days.
I love it and the color is very beautiful
I really liked arrived in less than 20 days I am a size G and I was fine I loved it
Nice thin sweater, my size S fits well
Thing material , after I washed it I notice I was not going to be able to dry it because one they will get smaller and two because the material was going to start to fade and after 1 dry the shirt looked like I had it for years . So maybe just wash it but no don’t dry it . But for the price is very comfortable and cute .
Cute and comfortable
Beautiful, loved is wonderful fabric and yummy to wear.
I recommend this great
I arrived very soon and it is of very good quality
Good material, no smell, fit for S European. I recommend the product and the store
The number of dark-scurry is not so much matched, I can use it in the school