SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
최근에 알리에서 산 제품중 가장 맘에듭니다 무게도 1g 단위로 정확하고 온오프 잘되고 버튼감도 좋아요 뜬금없는 고무덮개는 왜 주는지..;;
Muito bom, excelente produto e chegou 10 dias antes do prazo.
Melhor custo benefício pra quem precisa de uma balança precisa e com timer.
Chegou tudo certo, funcionando perfeitamente! Muito bom!
it's really good
Szybka dostawa 12-20.11.2024. Towar zgodny z opisem, wart swojej ceny.
it is like discription very good scale
Perfect!
좋아요 커피숍에 쓰기딱입니다
order received. thanks.
Balança super boa. Compensou demais a compra… ótima balança para quem busca precisão em LB; G; ML/G… é uma ótima balança. Eu indico a compra. No meu caso comprei para usar em preparo de cafés e com ctz vou ter ótimos resultados.
great!!
جدا ممتاز
Great product
좋습니다 좋습니다 좋습니다 좋습니다
I ordered the Digital Kitchen Scale with Timer I really enjoy this product and I'm satisfied with my purchase overall. The delivery was fast and the goods were securely packed. ✅ Very precise - up to 0.1 gram ✅ LCD backlit display makes it easy to use even in dark environments ✅ Built-in coffee timer, stopwatch, and loads of other functions. ⛔ No complaints at all
가성비 대단합니다 디자인이 조금 아쉽지만 1g 이하도 잘 인식하고 오차가 약간 있지만 납득할 만 합니다 0.5초 정도의 반응 딜레이가 있지만 심하게 느리지도 않아요
테스트해봤는데 좋아요
가시성은좋은데 밧데리사용이라 써봐야알겠으나겉으로는 좋아보입니다 좋아보입니다 좋은제품입니다 좋아보입니다 좋아보입니다 좋은제품입니다 좋아보입니다 좋아보입니다 좋은제품입니다 좋아보입니다 좋아보입니다 좋은제품입니다 좋아보입니다
منتج جيد جدا وصل سريعاً
tres bien,recu rapidement.
Llegó antes de lo estimado y en buen estado
The scale is working very good. The seller could use some more time wrapping the item for shipping, but the product is good.
가성비 최고 입니다 고무매트도 좋아요
Works very well