SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product
gut
does the job!
It's very interesting, you have to have both feet on it to work & it sends "pulses" up through your feet & lower legs. Different pulse style options & intensities. I have a progressive spinal cord disease & I was hoping it would help with neuropathy that is ever so painful in my legs. So far? I'm not so sure it's for me. I tried it on pulse styles and intensities that weren't overly additionally painful & only for about 5 min once a day for 3 days. Maybe I'd have to continue for several days or for life, but honestly I just don't want the additional pain that I was having as a result of using it, so I quit. Maybe I'll try again some day, but not now. Hopefully for others with diabetic neuropathy or RLS will have better outcomes. It definitely does do what it says it does. With my disease and pain level/sensitivities... I never went above level 1 to start. Whereas my sister in law tried it (she has bad edema, hoping it would help with circulation) & couldn't feel anything till level 10!
wonderful 😊
this is awesome. My grandson and I tested it together
Easy to use. Charges quickly. Very useful. Lightweight and can be used anywhere. I'll try using it for a while. I hope it helps ease my feet. Cheap.
its nice and shocking effects help the blood flow thru ur vein
Es para mi mamá y le encanto esta muy bueno para la circulación
Love it good for when I sit at desk
me gustó calma mis dolores
I use it everyday
I was pleasantly surprised at how well this worked. it really feels like I am getting a massage, definitely would recommend!!
Worth the money
received on time. tried it out and don't care for how it feels. kinda feels like being shocked by a not so powerful electric fence. that's my opinion.
llego rápido pero no lo he usado aun, así que solo puedo valorar por el momento el envio
This thing is crazy weird! It like shocks you but it’s not actually shocking you! It send pulse waves through your feet up your legs and contracts your muscles from your feet up! Not for the weak!
el pedido llego súper rápido este 2025 llegó un poco la caja doblada pero el producto estaba bien así que lo probaré y hablamos