SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente muy buen producto trae diferentes niveles masajea bien lo mejor es que se conecta la luz y está súper guapo
Działa dobrze.
Gracias vendedor por el envío muy buen producto recomiendo al 100% bien empaquetado buena entrega a tiempo y feliz con este recibimiento de este masajeador Gracias muy bueno recomiendo
Excelente compra
Es para mí madre y es cómodo, no es la gran cosa por el precio, pero con mis 78 kilos logro sentir el masaje.
Good
good quality
Excelente masaje por vibración y un poco de calor calidad de materiales y precio, ideal si pasas mucho tiempo en la silla
Ok
진짜 좋아요
Un peu bruyant mais fait son job
пришло во время, работает хорошо 👍
excelente, tal cual la descripción, volveré a encargar sin duda
Efficace, ça vibre bien.
안마기가 있으니 집에서 휴식을 취하는 편안함이 커졌습니다. 가격이 비싼 안마기는 효율이 좋지만 공간을 많이 차지하기 때문에 이러한 안마기는 나름대로 장점도 많은 것 같습니다. 잘 사용하겠습니다
Nun ist es endlich sehnsüchtig erwartet angekommen !!! Die Massagefunktionen sind sehr angenehm und empfehlenswert, man kann sowohl die Stärke als auch die Dauer einstellen. Es ist natürlich nicht mit einer echten Massage zu vergleichen, aber es ist sehr angenehm und entspannend und da ich fast den ganzen Tag im Sessel sitze/liege, wegen MS und kaum noch Muskulatur habe, ist so eine Massage sehr empfehlenswert und ich nutze es mehrfach täglich ! Die Verarbeitung ist sehr gut und stabil. Ich wiege leider noch etwa 97 kg und ich hatte Bedenken, dass mein Gewicht das Teil sehr einschränkt, aber das ist nicht der Fall, daher kann ich es nur bestens empfehlen !!!💝🌺💝
dostawa dość długa, ponad miesiąc. wszystko pracuje. dużo trybów masowania i i intensywności wibracji. jest podgrzewanie. sterowanie z pilota. na razie działa bez zarzutów. sprzedawcy dzięki.
produto bom, chegou rápido
fajnie masuje
Todo perfecto
Um pouco barulhento mais funciona bem
Magnífico es mejor de lo que esperaba vibra en varios niveles de intensidad es magnífico compraría otro llego muy rápido bien envalado todo perfecto tal cual esta publicado mejoró mis espectativas
Массажёр очень понравился. Хорошо выполняет свои функции. Есть 4 разных функций вибромассажа. Доставка была больше месяца, но товаром я довольна. Советую купить, не пожалеете.
muy bonita
buen producto descripción exacta y de calidad, recomiendo al vendedor el producto da buena impresión