SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, I arrive early and in perfect condition.
Arrived fast came well packed faithful to the ad I loved my purchase for sure I will buy again
Excellent product store, I highly recommend this product, thank you
Arrived ahead of time and very well packaged and the quality is excellent very beautiful
It is very beautiful, looks good quality and has a cute golden color
Beautiful heart design❤️, I loved your chain, with chain extender, if you need longer. I always order steel material, to make it more durable.
It's pretty. Well finished. Weighs a little. For the price for which you buy it super well. I recommend them
All good and I agreed to the description. The shipment was very fast.
I loved this beautiful Many thanks to the store the photo does not help
Fast delivery, the products are cheaper, I recommend the store.
Very nice detail the Stones does not weigh the necklace and does not hurt when wearing flawless color
Very nice and good material at excellent offer price. Thank you!
The necklace of very good quality excellent equal to the image
I love it super, it is more beautiful than the image and it shines a lot, the chain is short, very well detailed the stars, I recommend and the price .. More than excellent, a gift. Thanks to the store
The live necklace looks extra, And it is well made. I recommend the store 100 percent❤❤❤Let me add that the jewelry in this shop is beautiful and fantastic❤❤❤
This is Nice came to me soon and the best I pay only. 60 Mexican cents
Very beautiful shiny neckless . It s very strong build , hard to break . It s a lie what someone said it fragile . It s exactly like in the photo. Arrives in Romania in 7 days with AliExpress Standard Shipping. l recommend the store and the product . Thank you ❤️
Nice but with details that do not aesthetically affect the product.
Very nice item with super price apart is steel I am very happy
The necklace comes nice and well packed, no details or defects. I just hope it's water-lasting and not getting ugly. It has taken about a month to arrive but everything perfect
It’s beautiful and good quality. I recommended Salar and the product.
It's fantasy, but it's pretty, I mean, it's not Steel
As it appears in the photo. It weighs a little but it is not annoying. Is short.
I Super Charm!! It is super super cute identical to the reference photo the shipment was very very fast and arrived in perfect condition. I don't use it yet but it looks good material. It is much more beautiful than what is seen in the photo.
Super super cute, I don't use it yet but it arrived fast, in perfect condition and it's very nice. I did not need to contact the store because the shipping was very fast.