SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s beautiful and good quality. I recommended Salar and the product.
It's fantasy, but it's pretty, I mean, it's not Steel
As it appears in the photo. It weighs a little but it is not annoying. Is short.
I Super Charm!! It is super super cute identical to the reference photo the shipment was very very fast and arrived in perfect condition. I don't use it yet but it looks good material. It is much more beautiful than what is seen in the photo.
Super super cute, I don't use it yet but it arrived fast, in perfect condition and it's very nice. I did not need to contact the store because the shipping was very fast.
It is beautiful to understand it feels very good quality is heavy
Very nice❤️ I arrive much earlier than expectedAnd shipping in good condition
Arrived in excellent condition, equal to the image, I loved it.
Very nice I liked it very much, I thought it would not arrive for me cost 17 cents, it was a nice gift thanks to the store and AliExpress
Very good quality, equal to or better than the photo
Arrived very quickly and it is nice the necklace for the price is very good and just wait that it does not go away ugly very quickly is a matter of trying it
Very nice necklace, the chain is thin but good quality and the charm too. I hope it doesn't get ugly
It is worth 100%, the store very fast shipping and arrived in 2 weeks to Mexico
Beautiful and it shows very good quality and arrived very fast
This super nice and it's stainless steel!! Very recommended I get there very quickly
Is beautiful. Good quality. It arrived at Me on the scheduled date without inconvenience. Recommended tent.
Is beautiful!! Many thanks store. I will buy more! And it was very good shipping arrived a week before
God willing, as in the description I recommend it thanks for the symbolic gift and thank you to the store
It is nice, despite giving the metallic feel is not heavy, I arrive in 20 days to the state of Mexico in combined shipping
It arrived in 18 days, I thought the balls were a little bigger but no, they have a good size I liked it much more like that, I bought it on sale and it came out at a super priceI recommend it
It is beautiful looks good quality you have to use it to have so
Spectacular, fully consistent with the description good quality jewelry I recommend to 100% the store. Very quickly my package arrived.
It is very beautiful. Just like the image... Of very good quality... Arrived in time and form :) recommended
Very good finish, I liked them a lot, and he also sent me a gift. Thank you store
Name, shut up, all divine, arrived in full and excellent condition, fast shipping, excellent store and also sent me gift, I highly recommend, all of excellent quality☺️