SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
llegó muy rápido. todo estupendamente
все працює.швидко доставили.
за свої гроші не погана річ. встановлюється легко за свої гроші не погана річ. встановлюється легко за свої гроші не погана річ. встановлюється легко
tres bien
muy bien, esta vez el tubito de silicona no kme ha venido viciado, va perfecta. Como funciona con botellas de cuello muy ancho, le meto hielo dentro espero, y halaa...., ya tengo agua fria sin ocupar sitio en la nevera si al dia siguiente me voy al campo. muy bien
Дякую, отримала. Відправили швидко. Доставка близько двох тижнів. Прийшла заряджена, працює. Прикольно, сподобалось. Без різьби, просто ставиш на любу ємність.
При такой низкой цене- неплохое качество. Шумноват, но качает с приличным напором. Одевается прям на пластиковую крышку, держится достаточно плотно. Покупкой остался доволен. Рекомендую.
Прийшло швидко. Працює. Запаху пластику немає. Продуктивність висока (приблизно 200 мл за 10 сек). На скільки вистачає заряду батареї ще не пробував.
funciona perfeito, entrega rápida
Muy buen funciona perfecto me encanta tal cual como la foto
rápida entrega todo bien
It was easy to assemble. It has a colored light to show when it's fully charged and includes a charging cable. The tube is long enough to reach the bottom of a 5-gallon jug. It is quiet when the water flows and has a constant flow. It doesn't leave an aftertaste. I recommend running water before purified water.
Muito prático adorei
제품 잘 받았습니다. 소리가 조금 크긴하지만 가성비로 정말 좋은거 같아요 고장만 잘 안나면 좋겠네요 제품 잘 받았습니다. 소리가 조금 크긴하지만 가성비로 정말 좋은거 같아요 고장만 잘 안나면 좋겠네요 제품 잘 받았습니다. 소리가 조금 크긴하지만 가성비로 정말 좋은거 같아요 고장만 잘 안나면 좋겠네요
Muy conforme con el producto, tiene una buena presión de agua. Si me es posible comentaré cuanto dura la batería a largo plazo.
muito bom.
Всё ок. Претензий нет.
все быстро пришло, все отлично. хорошо все работает, очень удобно в использовании и полезно
funciona fenomenal
perfecto, espero dure bastante la batería 🔋
Помпа мне нравится. Сама из пластика, хобот металлический, шланг силиконовый. Хотя коробкой на вид играли в футбол, все детали целы. Бутылку пока не заказали - попробовала так. Работает на ура. Ехала 10 дней из Китая в Прагу. Прибыла заряженной. Единственный нюанс, я выбрала у этого продавца, потому что была уверена, что модель с type C. Оказалась с micro USB. На али с таким зарядником есть вариант и подешевле, если речь не идёт о покупке в рамках комплексного предложения. В нем, по сути, третий товар (мелочь) достаётся бесплатно.
Article bien reçu, Livraison assez rapide et conforme à la description. Pour l'instant, il fonctionne mais je ne l'ai pas encore utilisé sur une bouteille.
мне нравится .. пользуюсь.все доставлено вовремя ,упаковано хорошо.
Funciona muito bem e é silencioso, uma carga dura para utilizar em dois garrafões de àgua de 5 litros. O tubo é comprido o suficiente
Produto em perfeitas condições no precinho super em conta e entrega super rápida!!!!