SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funciona bien buen material
good
looks very well made, thank you seller.
good
pues muy grande y fuerte y resistente al extremo. es muy bonita y barata.el envío increíble. no puedo decir nada de malo ni nada más,me a gustado mucho
haven't used yet
Justo lo que esperaba muy bien
good
as described
va perfecta y la recomiendo
ok!
Awesome
Вага нормальна, замовляю вдруге
Item arrived in good condition. Although it looks smaller than anticipated, and it did not come with batteries. Will try it out shortly.
швидка доставка, гарна якість, точна вага. можна зважувати те що залишається від рашн свинособак після того як вони приходять в Україну
very nice 👌
It was a little dented from the side but works fine. So no complaints.
Отримала ваги на Meest за 10 днів. Ваги працюють але все ж упакування ніякого то є вмятина на обідку з правої сторони. Гарні ваги все працює але продавцю потрібно гарніше пакування!
Excelente Kitchen Digital, chegou antes do prazo determinado, qualidade premium, preço justo, estou MUITO satisfeito com a aquisição. Não veio bem embalado, mais tive muita sorte no transporte, ela chegou perfeita e intact sem nenhum risco ou avaria. Dou nota máxima para o negócio feito.
Все работает. Доставка вовремя
весы получил но в связи с отсутствием батарейки ещё не пробовал с виду качественные надёжные своих денег стоят
Bien! He comprado dos pero una ha dejado de funcionar un par de días después, no sé si es que no se puede pesar más de 5kg o que.
Funciona muy bien, lijera y fácil de guardar.
aaa батарейки, на кухню норм' кнопки фізичні А не сенсорні, немає хибних нажать. до 5 кг. на точність не пнревіряв
Все работает замечательно