Product Details

Sizes fit smaller than EU/Russia/Brazil/Mexico sizes, please

follow our size tips to choose correct size.

Size Tips

Shoes are Made In China,Shoes sizes printed on the insole are Chinese sizes NOT any other countries shoes sizes. Sizes of this style fit smaller than usual,Please measure your Foot Length(heel to toe) and choose suitable size according to below size details :

CN size 35/225 , Inner length is 22.3 cm;fits for foot 21.5~22 cm;
CN size 36/230 , Inner length is 22.8 cm; fits for foot 22~22.5 cm;
CN size 37/235 , Inner length is 23.3 cm; fits for foot 22.5~23 cm;
CN size 38/240 , Inner length is 23.8 cm; fits for foot 23~23.5 cm;
CN size 39/245, Inner length is 24.3 cm; fits for foot 23.5~24 cm;
CN size 40/250, Inner length is 24.8 cm; fits for foot 24~24.5 cm;

1️⃣ 【Please pay attention to your foot shape,such as foot length 22 cm,but wide and thick , then you may need a CN size 36】

2️⃣ 0.1~0.3 cm error is allowed due to manual measurement

-The shoe size of the purchase page is CN size， NOT UK/EU/Brazil/Mexico….etc other countries shoes sizes.
-The size logo of shoes refers to Chinese Size only.
-Please choose size according to your Foot Length,we will send shoes in corresponding Chinese Size.

Note:
①New shoes may come with a little smell,it will be better after ventilation.
②Slight color difference between photos and real object due to different display,light and shooting angle.
③Packaging is without any shoebox due to expensive shipping fee, if you insist on packing with a box,please contact our customer service and pay US$ 3/pair to get a box.

HOW TO CHOOSE CORRECT SIZE

Shoes are made in China,all the size logos of the shoes are Chinese size,they are different from other country shoes sizes, so please choose size according to Foot Length.,we will send shoes in corresponding Chinese Size.

BUYER SHOW

CN size 40/250 : insole/inner length is about 24.8 cm as below

Warm Tips

Due to different production batches,the outsole color/designs or the size label designs may be different from the pictures, If you mind such details, please reconsider your purchase 🙂

PRODUCT SHOW

Specifications

Upper Material:

Canvas

Origin:

Mainland China

Heel Height:

Low (1cm-3cm)

Shoes Type:

Other

Fashion Element:

Sewing

Department Name:

ADULT

Season:

Spring/Autumn

Model Number:

WA-98K

Pattern Type:

Animal Prints

Insole Material:

Fabric

Fit:

Fits smaller than usual. Please check this store\'s sizing info

Lining Material:

Canvas

Closure Type:

Lace-up

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.factoryriver.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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