SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered size 5 and they were a little big but they are beautiful
Excellent Product fast wine and is identical to the ima
stunning! I bought several colours and I'm so happy I did!
The ring has been delivered to Kharkov since the order for the 19th day. The ring is elegant and beautiful. thank you! I recommend the store and the store!
The ring is beautiful, the viglyaday is expensive, I would not say that the simple bizhuteria, idally pidishov rozmir, well, just wauw, I'll get high, I can easily hush up a dove
10/10 very pretty. Got size 5 for 15.5 mm (EU size 48)
same as the description i loved it so much it's so cute ❤️
Super beautifulAnd it came to me quickly☺️ The only thing that miscalculates the size
Just like the photo! I arrive in an exact month in Peru. Delighted with the store. Recommended.
Very beautiful. I really didn't think I was going to get there since it took a long time to get there. But it was worth the wait is divine
It's beautiful. Fast delivery good color and excellent size. I loved it. Thanks
Beautiful rings, simple and elegant. Good material. I recommend them.
The ring is just crazy, I like it very much, and the quality is good in real looks better, the delivery is also very good, I recommend the store❤️❤️
Very nice, it's the same as the photo. I quite liked the quality. The size corresponds, arrived in less time than estimated and in adequate condition.
Very nice, the number failed me but it still suits me.
The ring is beautiful. I'm a little sad because I should have ordered a bigger size, but it fits regardless. I will definitely order again. Thank you store. ☺️
It is super beautiful and the stone looks beautiful against light
It's just as cute as it looks in the photos
I love it very much. I recommend it a lot and yego very fast
It is beautiful, it looks good material and I keep to measure
Lovely ring, the stone is more pink, not red, but I like it even more!!
Very nice, just like in the publication, I don't know if it rusting but for the moment I like it
Very nice I loved my ring and the color too.
Arrived very fast, more beautiful in person, exact size as I ordered size 10
I love the details of the ringAnd the Pebble, the very cute design. Super I recommend.