SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with what I received. They did it to Me as I specified.
I recommend you ++++ !! Received very quickly in addition to his
Arrived on the expected date magnificent the chain is long enough castor I am not on top of my purchase and I recommend the store merciiiiiîiiiiiiiiiiii
Very happy with the product. It arrived way before time. I would definitely recommend the store
Very nice product. My daughter is delighted. I recommend.
It’s beautiful!! I love it. It arrived in a month.
absolutely love these! I just hope they don't change colour!
I loved it, it's perfect. Arrived a lot ahead of time
Everything is as described. The inscription seems quite "solid". It looks very nice. I recommend. Purchase thanks to the Alimaniacy Group❤️
I recommend the supplier, it is worth buying this product.
I was surprised how quickly it came and it's exactly what I asked for
Arrived fast.2 weeks. Nice product same as the pic. do buy here
Really nice. but it take time for delivery. satisfied ☺️
Good, very fast delivery
Love this. Will be ordering more for family and friends
Thanks to the store everything arrived faster and very beautiful the two pendants well written the names thank you
The necklace very beautiful. I ordered 40cm because I thought it would be bigger but it is a medium size in my view.
Super lovedArrived in less than 15 days
Very graceful
Of this is a real stainless steel than I am more than happy that it will remain this pretty for a long time. Price is also nice.
Beautiful necklace delighted with my purchase to see in time if it still holds
I wasn’t sure I’d like it cause I chose the wrong font by mistake but as soon as I seen it I fell in love it’s awesome and just the right size it’s so much prettier In person thank you so much
Beautiful
It is beautiful, I have bought my daughter for the second time since the first one lost it in summer in the pools.
I bought as an exchange gift this Christmas. It is beautiful I loved