SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and arrived before the deadline
Top watch too much liked enough arrived right
Everything came right
Excellent product arrived well before delivery time.
very good premium quality product. everything is perfect
So good nice watch and fast delivery thanks
Garnit
The clock and mayor, very beautiful.
Very beautiful,
I received it right on the promised date and was surprised by the quality of the watch. Fully satisfied.
Good quality love it
Watch arrived before the deadline the only complaint is that I had to pay the taxes the clock went 75 but I paid 57 taxes, I think it is not compensating because what you pay for is almost the value of the watch I think you have to see this because it will get complicated to buy.
Just what I expected arrived on time. I recommend this store.
Arrived fast and as in the ad beautiful watch the beautiful box I haven't tested yet
Very good, this time the watches were very good, a lot of agracies
Thank you very much, it came very well packed, personally the watch is very beautiful, I am very satisfied, everyone is congratulated from the store the delivery, arrived very fast ahead of schedule, super recommended!
Supper fast shiping. Very good quality product. Wonderfull store. Ordering not first one. Definetly advise to try out
Curren products always with quality, everything arrived right and even very fast.
The watch is beautiful looks good quality 100% recommended thanks to the store
Top watch all Functional Dials
Very good of great quality
I really like this brand and especially these models. I always buy. My customers love
Chile * is the first time I bought in aliexpress and I bought this watch for my pololo they come well wrapped and it is such a vial the image 100% recommended
Everything came right as the request was made.
Len encantó