SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and arrived fast today I will order another hope will arrive fast too
Very cute my couple was delighted elegantRecommended 100%
Great, everything is OK, the parcel arrived earlier.
The watch is very nice and worth buying.
Product as combined. Quality material.
O watch is very good it is beautiful only it took 2 months to arrive
beautifull watch agree
Very beautiful and elegant watch looks excellent quality
Curren watches were a big doubt that I had because several stores in Brazil sell them overpriced, but they can buy without fear, watches of this quality are not found for less than $200,00 here. In quality owes nothing to a Technos!
This is the second Curren watch I have bought and the watch is truly beautiful. It has weight to it and I definitely give it a ten.
Lindao
Good quality compared to the price.
The watch is beautiful without details packed to perfection was something big but could be solved without problem with any watchmaker arrived super fast
Excellent quality, exceeded all my expectations.
I like it so much thank you.
It is beautiful, eh bought other more expensive curren and is of the same material and quality, just as it is recommended for the price I recommend it, it is for a gift 10/10 I arrive early and I appreciate that
I did not expect such a good piece and it was a pleasant surprise to see such an excellent watch, it looks good quality and the finishes are too good for the cost of the watch, my congratulations to the manufacturers. On the other hand, the shipping process was extremely slow, and not the shipping as such, if it did not take 14 days to ship it and it only takes me 6 days to get to my destination from there, and they only sent the product because I sent a message to the store asking for an explanation for the delay.
Very beautiful well finished
I love beautiful elegant, I recommend the store
excelente
Sent the product fast, beautiful watch. It took 1 month to arrive, it took time to Customs and the post office here in RJ It took a long time. Recommend the store.
The product is as advertised
Great product cost benefit, very good, tested and approved
Very beautiful same photo, arrived very fast
Excellent item and arrived very quickly