SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommended 100%, excellent quality!!! Thank you very much!!!
Cute watch and functional pothers
these watches are fully functioning and extremely stylish.
Geras, kokybiškas.
Very beautiful watch had already bought and I will return to buy again very good for resale
Product of excellent quality!
Product of excellent quality. I recommend
Beautiful more
Beautiful like photo
The clock arrived without problems, very nice, it looks better than on the page. 100% satisfied. Box and watch corresponds to the order
Very beautiful, it seems to be a good product, at first worth the amount paid
Gorgeous
Everything is great, thank you for the very fast delivery, the product looks really great
Curren watch are very top I leave the tip for those with the thinner wrist he is big, selling only took a long time and I was taxed
Nice watch, worth the price, recommended
Nice watch and delivered in the estimated time, only recommended that I stay a little big wrist but from there very good
Thank you very much for the delivery of the watches are wonderful and high quality customers were very happy and satisfied the delivery in the combined time you are congratulated I recommend
Quality Watch recommend fast shipping top store fought for attention paid
Perfect, fast and safe delivery. Arrived well before I imagined and is the same as the statement.
Very good watch thank you
I liked it very much, the material is very good.
Very good watch. Delighted, I recommend it 10000% I arrive within 15 days it took. You had my doubts. But if it meets expectations. Leather strap. Metallic, it's heavy, elegant, the needles work (it was my biggest doubt). All sealed. I would buy another model again
What a beautiful watch!
About the product, I don't have OQ talk, very good and good quality. About the delivery, it sucks, besides taking almost 2 months, they still say that they found the address, out of laziness because they never missed the address here. The store was attentive and I had to pick up at the Post Office, I asked for a refund about 3 times but they didn't accept it. At last, Mt good the product, terrible delivery.
Beautiful, a great gift. The person loved