SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have already bought several times, beautiful and quality watch
It is very cool, I asked for it and it came very quickly less, 15 days perfect quality
Quite chunky watch, well packed, accurate markers, fast dispatch. Recommend the purchase and the store
Real tho without words, just wonderful loved arrived before the deadline
Sensational watch! Worth a lot! I already have others from the brand! I recommend the purchase!
Apparently looks good quality, and reasonable price, good presentation
Beautiful and perfect product. He is big for those who have doubts!
Great quality recommend
Product of excellent quality, similar to the ad. Super fast delivery.
Received Thanks
As promised
I arrived 6 days before the indicated, very well packed, the article corresponds exactly to the described, I recommend the store
Loved the watch, my husband loved Super Indico the purchase the quality is perfect
Excellent watch, as per the photo, arrived in Italy in 9 days (all perfect)
Quite fast shipping, well packed, and the description is as is as in the photo very nice and elegant
Simply beautiful my husband loved it, well packed.
Never disappointed… came before the said time..
I loved the same photo arrived very fast
The watch is too big and there are not enough holes near it, I put it on the most extreme hole and the watch is still really loose on the hand and not tight.
It is super beautiful and looks very good quality
Very beautiful watch. Looks pretty tough. Turned perfect on the arm. Came with a very nice little box. Functions work perfectly, including the stopwatch. I'm quite satisfied. Arrived very fast, so much so that I didn't even believe it. I highly recommend.
Excellent custo benefice. I recommend.
I liked it very much, good quality bracelet.
I was taxed. A feather.
Bello rellj