SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
사용전이지만 좋을듯
아직 싸보진 않았는데 잘 작동되겠죠.
Works well.
아직 써보기전이지만 튼튼해서 좋아보임
사용 전입니다 잘 쓰겠습니다
Good...
플라스틱이지만 단단하네요. 크기도 적당하고 좋습니다.
좋은 상품 착한 가격에 잘 구입했습니다~^^
빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다. 빠른배송 좋은품질 친절서비스 최고입니다.
Corresponde con la descripción, es plástico fuerte y parece resistente
가격대비 좋아요
꽃게 모양 재밌어요 ㅋ
Se ve de buena calidad, no lo he usado pero se ve bien
괜찮은 제품 같아요 쓸만합니다 괜찮은 제품 같아요 쓸만합니다 괜찮은 제품 같아요 쓸만합니다 괜찮은 제품 같아요 쓸만합니다 괜찮은 제품 같아요 쓸만합니다 괜찮은 제품 같아요 쓸만합니다
It looks good. Well received.
parece que cumplirá su misión
생각보다 유용해요. 간장게장 집게손 부수는데 딱 좋습니다. 작은 꽃게는 집게발 말고 다른 다리는 간격이 넓어서 안 부서지긴 해요. 그래도 어차피 제일 단단한 게 집게니까 그것만 자를수 있어도 충분한듯. 편하게 꽃게탕이랑 게장 잘 해 먹었네요. 플라스틱으로 감싸있어서 녹슬지도 않고 세척간편하고 꽤 튼튼해서 사용하기 좋습니다.
good! 추천합니다.
Encomenda recebida conforme pedido, ainda não testei. Prazo de entrega excelente.
저렴하게잘샀어요 저렴하게잘샀어요 저렴하게잘샀어요저렴하게잘샀어요
게 다리 깨기 위해 구입 잘 깨뜨리고, 유용하게 사용 중이라 좋다
잘받았습니다