SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these watches. This is the second one I buy.
Very nice the watch thank you my daughter liked
It was time and I recommend the divine clock very satisfied
I arrive early. Very nice material. Works perfectly
This very nice is heavy comes the same as the photo.
I loved the watch, it's more beautiful in person. Arrived well packed and on time, with resistant material. Can buy without fear. The size was perfect, neither large nor small. If you can, do you like my comment to help me? Thank you! Thank you!
Very beautiful. Fast Delivery
I loved it, very bright, good finishes, elegant, it works very well. I recommend item and store
Satisfied 3xha with the product is very beautiful, good quality and arrived in excellent condition
Very nice the unsafe packaging but arrived well
Is beautiful!!!. Exceeded my expectations. Well packed, protected, with coated plastics, it is wonderful, in addition I arrived in just 10 days in the city of Tampico, Mexico. A thousand thanks store, super recommended, I will continue to buy!
Of these watches I almost bought all the colors are of very good quality, and very elegant I recommend the store.
So wish I would have gotten one in every color!!!! LOVE!!!
Very nice watch. Beautiful quality. Super fast shipping. To Holland within 9 days.
Top product.
Beautiful loved, just hoped to be bigger, more out of this is too beautiful
Super beautiful watch, color is according to expectation! Fantastic price and free shipping! The watchband was neatly wrapped in plastic.
Very beautiful watch, but 5 links had to be removed from the bracelet. The hand looks perfect, cool.
Very good item. and i got a free Necklet
Happy with purchase. Good looking watch
Too beautiful. I'm super satisfied. Fast shipping and it is as expected.
Good product
Is beautiful, faithful to the images. I recommend
Very nice and for the price the watch works and the dates the second ones are luxury...
it's really so beautiful!! More than I really expected and has been delivered in 10 days.will order again for sure!!