SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Linda estructura, me sirvió para los pares de zapatos extra
конструктор для взрослых
esta bien
Доставка очень быстрая, брала на распродаже. Пока ещё не собрала, все детали в комплекте, сверила с инструкцией. Завтра постараюсь собрать и дополню отзыв с фото.
Gostei muito vou comprar mais
Доставка быстрая, товар полностью соответствует фото, легко собирается, полностью выполняет свою функцию. Всё хорошо, спасибо за товар, рекомендую.
The delivery is satisfactory .
prodotto arrivato giusto in tempo,ottimo prodotto e molto utile,esattamente cone la descrizione e molto facile da montare
mega cool jabsbsbsbabsbNsn
otimo e muito pratico, amei
Все пришло очень быстро, собирается довольно легко, но я думала она будет чуть больше, на картинке 5 полок, а по факту их 4, но несмотря на это она классная
Excelente producto. llegó rápido.
Muy bonito y económico recomiendo al vendedor
achei pequeno mais serve
Está muy bien
Поличка супер, дуже містка. як для пластику, доволі міцна, збирати було цікаво . Наче лего) сподіваюсь прослужить довго
Cuando se termina de montar se nota fuerte pero debes comprar algo para agarrarla a la pared porq se te viene para delante.
étagères en tubes aluminium avec faux tissu pour les étages que je remplacerai certainement mais c'est pas mal du tout et ça ne prend pas de place .
No está mal,un poco cojo, pero bien, con el peso no cojea.
muito bom, boa qualidade preço. pedi duas unidades, fizeram a entrega separado, não entendi porque, mas foi rápido.
el producto me gusto la mayor parte es de metal y algunas piezas de plastico, las bases son de una tela (que preferiría q fuera mas resistente). por el precio y el tiempo que tardo me parece un buen profucto, (me gustaría que los espacios entre cada sección fuera un poco más grande pero en general todo bien)
está muy bien igual que las fotos 👌 y aguanta pesó de muestra el gatito ya lo probó 😊😃
fast delivery and easy setup. can complete within 20 minutes
Molto utile per organizzare ripostigli o cabine armadio per scarpe e per appendere cappoelli o altro, facile da montare!!
Excelente producto. 10/10