SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It stretches well, so the size is great, the fabric also soft. I was happy with the purchase, super Indico.
I love it and I fit it perfect. I have small size suits the fabric is very soft I will continue to buy
I loved the fabric is great
Nice blouse for cold fabric is thin, soft, warm well sewn I loved and low price arrived in 16 days to Mexico I recommend the store
I love it although it is a bit tight on the bust, I estimate that it reaches the size m but no more
Arrived in less than a week. Very soft and fit perfectly. I thought I would arrive in a reduced size but it was right in my size. Thank you!!
Arrived within the corresponding period. The truth surprised me, better than I expected the optimal fabric and the very beautiful color
It so cute on me thanks
Perfect,,, exactly picture…very pretty.. recommend it.
Love it and it's stretchy. Shirt sized
The dress is wonderful, I recommend
It is beautiful rosewood color is thin but for the good value
Very cute!
thick, soft fabric and not see through (black). i was suprised how nice it is, and i'm going to order it in white too
The same as the image, they are thin and a little short but pretty to wear with high pants
Lindo
The blouse has a kind of fine mesh, but it is soft and good quality, I like the detail of the collar, made of triangles, a charm, recommend
It's very nice. And good quality. I will ask for it again because this one was too small for me, but yes. It will certainly be a gift that will make me look good. I recommend it.
It's very nice, same as the picture. The fabric is very soft and if it is thin but OK
Fabric too soft and stretches enough, it is exactly as shown, and arrived on the estimated date of delivery, very satisfied, I recommend it.
The blouse is beautiful, as described, it is unique size so there is tqnqe in mind that even it stretches a lot, it does not become for extra size.
And always important you leave a good review for people who want to buy see the quality of the item wanting to buy I loved
Fast delivery, goods as described, size ok, nice color.
Very nice, arrived fast, has a very soft material, it's quite strechy, my chest circumstance is 88 cm. Greatly satisfied, will order more.
Much too small is an XXS