SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Soft and looks like what I paid for.
Beautiful and accurate. Already washed it a few times and it is holding up quite well. Soft and warm, I like a bit of an oversized look. Great choice
It is beautiful, the quality, the texture, the color. I loved it. It is oversized type of sleeves because it does not come long taaaan.
I loved, it's beautiful and the fabric is thick. I recommend buying.
Beautiful and warm sweater, looks perfect on the body and matches to many outfits. I feel very cosy and warm in it. Fast shipping. Recommend! You will not regret :)
The fabric is very soft and the sweater is thick. It is very much worth it!! Would ask again
The sweater is cool, they are big on me. But my fault, I had to take the smallest, I took M. Although I mainly wear it. But even so it looks cool
I like it very much is comfortable the fabric is soft and comfortable, it is not as long as in the images or at least for my I measure 1.65, I expected it to stay a little longer, I arrived very fast in some to CDMX
Light garnum, yakisny, prim for a dot. My best store, I am satisfied with the purchase.
This super nice the sweater of very good quality the fabric and looks amazing.
The fabric is really high quality, the fit is superb. One of the best purchases in Aliexpress. ✅
I'm shook that this is such a great quality. super soft and good weight, does not feel flimsy or cheap. Highly recommend to anyone contemplating.
Amazing, for the height 180 size Medium is nice and spacious, sleeves long, thank you
Garny, rozmir s me yak oversize zrist 160 cm OG 87 cm, mʼyakoy to Tila
Bellisimo, the quality to the 100000%, love it .. Recommended
I recommend the 1000%. I was afraid that there were no comments but I was very surprised. Sweater of an amazing quality.
Quality very high! Very top quality, it's fast, canvas cozy soft, I highly recommend!!!! No תתחרטו! Rope no colors extra would invite another…. Very high level! Very high quality, arrived quickly, the fabric is nice and soft, I highly recommend!!!! You won't regret it! Too bad there aren't more colors, I would order more...
Beautiful jumper, affortable price. The quality is 100% a acrylic, so it is not warm. But overall it’s a good piece of the wardrobe for the mid-season. The jumper is oversized, so I recommend to go a size smaller if you don’t like a loose fit.
Feels great and look good
Arrived 10 days before and I got my expectations is very soft high quality Grs
The quality is super, comfortable, soft, it was on the tummy, but also the oversized is also super
Neumovirny jumper, chudova yakist!!! Duge is filled with the store. Mega shvidka shipping to Ukraine, a great product!
Great quality sweater!!! I was not expecting the sweater to be as thick. It was a great fit and keeps me warm and cozy!!
Soft and warm, great sweater for fall and winter
Soft material, arrived quick, true to size- I’m 5’7”, 140 lbs and ordered medium. Slightly oversized but that’s the look I was going for. Great quality for the price.