SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
GOOD!!
좋아요! Good!
muy útil y practico
Wszystko jest zgodne. Polecam w 100 %
Not much I can say. I still have to try it
Jestem zadowolony szybka dostawa wszystko działa sprawnie polecam sprzedawcę małe Ale daje dużo energii
...
Llego en una semana buen producto, ligero, compacto, cumple la función, puede calentar agua o cocinar algo pequeño 10/10
Correspond et fait le travail je recommande le produit il est très léger j’espère qu’il va durer longtemps je n’ai pas parlé avec le vendeur
Item looks perfect as described. Thank you for good packaging and fast service. Fast delivery. Nice. Happy client ;-)
es estupendo,funciona.muy bien,no se arruga al.encenderlo,la cajita que lleva perfectamente tambien,recomiendo
produto conforme o anúncio, recomendo a loja.
доставка в Испанию 5 дней. одним пакетом много посылок. не совсем понятно как пользоваться. алюминий, лгкая
After burning for 10 minutes, flames did not come from the holes, just the open bowl where I filled. The closure cap thread is not the best, the cap rubber O'ring is a poor fit and kept falling out. No flame regulator cap as with the Trangia. So to snuff flame out you must use the cap which may damage the O'ring; which may have fallen out already. Cheap and OK for a back-up but, Trangia is best.
llegó a 🇪🇦🇪🇦 rápido está muy bien funciona perfectamente
very good
Colis bien reçu et très bien emballé ; très pro' ! Reçu, CELUI-CI, en temps et en heure !! Ce qui n'était PAS LE CAS de l'envoi en "DISPUT" (voir courriers précédents). Je conseille et recommande cet article "Survie-Froid" tous temps ,tous terrains !!!!! Bravo à toute l'équipe.
Received the order as described and quickly shipped. Very satisfied. Thanks to the seller for the service.
콤팩트하고 가성비 좋아용..
아직 사용 전이지만 괜찮아보이네요 ............................................................................................................
ok
Na verdade estou em viagem, mas o vendedor não tem nada a ver com isso! Volto em breve para qualquer ficar o produto!
pequeñito,pero,cumple su funcion
Ottimo prodotto, veramente soddisfatto, grazie Ali
Dobry palnik. Kuchenka jest bardzo lekka. Nic nie przecieka, szczelna. Nie waży dużo. Idealna na wycieczki piesze z plecakiem. Polecam.