SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
só recebido mas, aínda não testado.
It's lighter and better than titanium. Firepower is also normal. A size that fits in a mestin. It is better to be sealed with a solid O-ring and not to leak liquid.
Excellent produit
Conforme et chauffe très bien.
Leicht, dicht, doppelwandig und nicht leicht zu bekommen. letztendlich, beim vierten Versuch einer Bestellung hat's aber dann doch geklappt - die davor mehrfach erhaltene Ungemachskompensation deckt damit den Kaufpreis ab :)
パッと見た感じ異常は無さそうでした。使用するのが待ち遠しいです。
잘받았습니다
a bit on the small side, but well made
😊😊😊😊😊🫶
está bien le dura 50 minutos una carga
es muy ligero y pequeño como elemento de socorro por si en algún momento se me acaba el gas de mi camping gas creo que me puede sacar de alguna situación además no ocupa mucho espacio y siempre puedo utilizar el alcohol que tengo en mi pequeña farmacia para poder subsanar el hecho de haberme quedado sin gas todo esto es supuestamente si lo he comprado es por su tamaño porque lo puedo poner en cualquier sitio sin ningún problema
heel licht, top! nog niet uitgeprobeerd maar weet zeker dat het branden goed gaat! benieuwd naar de dop, of hij lekt of niet. Ga ik schrijven als ik hem geprobeerd heb!
Lekka i poręczna kuchenka na alkohol. Niewielkie rozmiary i waga pozwalają ja zabrać ze soba wszędzie. Dobra jakość wykonania.
Muito legal!
Produto muito bom e chegou no prazo.
Mooie kwaliteit.Dank verkoper 🙏🏻🥰
Хорошо
si funciona bien
Très bien
perfect items, fast shipment. all OK.
It arrived in a box with no scratches or dents. It's very light and larger than I expected. The gasket on the lid is a little loose and comes off easily, but it doesn't seem to be a problem in practical use.
Jest OK.
good seal, excellent for camping
Boa relação entre o custo e o benefício e é eficaz.
Tudo conforme a descrição