SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llego bastante rápido además es increíblemente comodo
Es lo que es sin mas preambulos, lo enviaron rápido y llegó en semana y media.
Esta exelente
Un gran cambio
it fits, and actually stops my laptop screen registering my hand, which is incredibly useful. can't wait to actually try it out with a drawing
buen material, llego en perfecto estado
muy buen guante buen producto
Cómodo y bonito, aunque me quedó un poco grande pero supongo que es porque tengo una mano un poco más pequeña que la normal y mis dedos también son delgados
the material is nice and cool to the touch, it slides easily and looks nicely constructed, unfortunately it's a little big, a little loose. it's not too much but I hoped for something rather snug
정말 잘 사용하고 있습니다. 처음에는 살까 말까 고민을 많이 했는데, 결국 구매하기를 정말 잘한 것 같습니다. 제품의 성능과 품질이 기대 이상으로 만족스러워서, 매일매일 사용할 때마다 좋은 선택을 했다는 생각이 듭니다. 망설였던 시간이 아까울 정도로, 이제는 이 제품이 없이는 일상생활이 불편할 것 같아요. 구매 결정을 내린 것이 정말 다행이라고 느낍니다.
llego muy rápido, excelente calidad de la tela, me quedo poquito grande pero funciona
se ajusta perfecto
Me queda un poco grande, pero está bien, es suave, aún no lo pruebo realmente, pero parece que desliza bien, no creo que dé problemas.
Es bastante cómodo, y aunque me quedo algo flojo, cumple su función. Muchas gracias al vendedor por su producto llego sin problema, llegó muy rápido en menos de 2 semanas. Se recomienda completamente al vendedor.
고딩 대딩 딸들 손에 잘 맞네요 싸게 잘 샀어요.고딩 대딩 딸들 손에 잘 맞네요 싸게 잘 샀어요.고딩 대딩 딸들 손에 잘 맞네요 싸게 잘 샀어요.고딩 대딩 딸들 손에 잘 맞네요 싸게 잘 샀어요.고딩 대딩 딸들 손에 잘 맞네요 싸게 잘 샀어요.
a mi novia le encanto , asi que 10/10
Un poco grande pero sirve, llego super rápido
buen producto
Excelente producto. Entrega tan rápida como si fuera por Amazon: 7 dias.
me ha gustado mucho, he tenido otros pero este se ve de mejor calidad un poco más grueso y me resulta más cómodo
pedi las de una capa. comparandola con guantes similares la tela es parecida. se siente bien sobre la pantalla con mica protectora. justo lo que buscaba. queda un poco grande pero no es molesto
Trochę za duże, ale warte swojej ceny
Excelente producto
good quality and quite comfortable
good