SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
mi è arrivato e lo sto usando tantissimo! inutile dire che è veramente utile
Se corresponde con el de la foto, el material está bien, cumple con su función y el ajuste me quedó perfecto, las medidas son las indicadas.
pues, necesitaba un guante ya que el mio ya es viejo y porque necesitaba otro guante para mi universidad. la verdad es que es muy comodo, incluso tiene como una "almohadilla" la cual genera mas comodidad a la hora de usarlo. 10/10
Thanks will be buying again….
So far so good qaulity, little bit lose on my hand although i have a heavy hand
hermoso como se describe lindos
kinda cool, doesn't register once it's in contact with the tablet which is super great.
괜칞은 제품입니다.
Tiene buena calidad y es tal cual se ve en la foto. Al menos para la medida de mi mano queda bien. Recomiendo al vendedor y al producto. Llegó antes de la fecha estimada, el vendedor es bien eficiente.
Buena calidad del producto, viene con una zona acolchada con otra tela para el rechazo de mano.
funciona como debe funcionar
bardzo dobrze
un poco suelto en la muñeca pero cumple su función, está bien cocido y buen material
llegó rápido, talla correcta, muy cómodo
produto com boa qualidade aprovado
great and very useful with my tablet
ES bueno, se ajusta bien, llego rápido y esta bien
muy chulo, con el refuerzo...
love it
Queda un poco grande pero igual sigue siendo cómodo, el color es muy bonito, un rosado un poco más fuerte que el de la foto, a pesar de esto, cumple su función a la perfección y no incomoda que sea más grande. No lo recomiendo para manos muy pequeñas.
es bonita y fiel a la imagen, pero si es para una mano normal, soy mano pequeña y me queda grande 😂
buen producto llegó en 20 días a el país de México ciudad de México producto acorde al precio de la pieza
cumple con lo prometido es tela que se expande, recomiendo
muy comodo
La entrega fue rápida, el producto se ve de calidad, está 100% operativo, me gusta pero no lo enviaron de la talla correcta y me quedó un poco grande, lo califico con un 9/10