SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrivée dans un carton un peu abîmé. arrivé déjà tarée mais mets un peu de temps à affiner le poids. l'emballage est un peu léger mais ça fonctionne quand même.
ok
Olá vendedor a mercadoria chegou demorou um pouco para chegar pois meu país não colabora com o desembaraço do Anil obrigado
It works well. I am using it to weigh nutritional supplements like vitamins and other powders.Add to Conversation
nickel plus cas essayer
Olá mercadoria chegou aparentemente parece estar tudo certo ainda não tive tempo pra fazer os testes obrigado
produto muito bom. chegou como descrito
Produto de acordo com descrição. Apenas como ponto negativo os pesos de tara não encaixarem bem na traseira do aparelho
точность измерений, с защитной крышкой
Very good item & fast shipping
cool
satisfait de mon achat, conforme à la description du produit. Expédition rapide, pour l'instant fonctionne bien et précision au Rdv. Je recommande
exacto a la imagen y con pilas AAA, excelente producto
отлично
Llegó a tiempo y en perfectas condiciones.
Perfect. Actually comes with batteries.
pra mim está sendo ótima a balança, eu uso para aferir o peso dos slug que faço. muito boa
Все ок
Great Scale, Fast Shipping.
teşekkürler beğendim
working as intended
Bast Quality Thanks You
For those having trouble with calibration, here are the steps to follow: 1.Press the ON/OFF button to turn on the scale, then wait until 0.00 is displayed. 2.Press and hold the MODE key until the display reads CAL. 3.Press the MODE key again and wait for the LCD display to flash 50.00. 4.Place the 50g weight(included) on the center of the platform. 5.Wait until the display displays PASS, and then return to normal weighing mode. 6.Remove the 50g weight and complete the calibration.
весы почему-то показывают удвоенный вес. это не очень удобно, приходится делить на 2 в уме. при калибровке гирьку в 10 грамм отображает как 20 граммовую и после успешно калибруется. 2 батарейки ААА в комплекте. в целом вроде как будто бы даже точные
Just what I was looking for when ordering, nice and stable due to wind protection w. The small barrier