SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an amazing product it looks like the picture this was a gift to someone and they loved it
It's exactly what I wanted. Thank you for the very nice gift charm
Is afraid! Wearing from almost week and in bloom, I did not exchange it, do not tease on the skin.
Delivery took a little while, but on time. The quality is impeccable! And it's really 925 silver. I loved it!
Divine love her, but she doesn't say it's silver
Very nice, no 925 on the bracelet to verify that it is silver
Looks good... Solp to wait that no sr pomga bronze...!! Very beautiful that if .. But let's see what happens with the days and if it has marked s925 but... Wait to see what comes out
Love this bracelet! I arrived very fast and it looks of excellent quality. Highly recommended
Very good quality, the snake is very flexible, the clasp works perfectly. The size is exactly as ordered. I recommend the store and the bracelet! ❤️
For a bracelet, not sung sriblo, ale viglyadak Garno. Trohs tight on my hand on the sides, or, it seems, for an hour to stretch, that's fine. For the next day vidguk. For his good
Beautiful, I'm just wrong and I asked for it very small, but I'm going to ask for a bigger one, because it's very beautiful.
Love buying with this store. All goods are of high quality and the seller is very nice ! Bracelet never gets darken. Also, this is my 3 order and I got a gift this time. Thank you!
The bracelet is very beautiful, let's see how it will be worn. The delivery was three weeks, I recommend this store
Excellent Lovely details. The clasp seems to be reliable, metal marked S925 silver. I am very happy!
Excellent bracelet, as described in the publication, very good quality, I am very satisfied with my purchase, I will buy again with this store, very good attention
save your money on other brands and buy from this shop. their bracelet is flexible and easy to put on. looks exactly like the photo. I would buy from them again !
Nagyon mutatós és Szép.
As in photo apparently it looks good I hope it does not spoil since it has a lot of shine it is beautiful
Pretty even the. I imagined heavier a little hard when opening but from there it is very cute and detailed
Good material, good shiny, hopefully Silver
Very beautiful. There is a 925-carat silver stamp. I will update my comment if it goes dark. If I don't get too cold, I'll have the jeweler ask if it's real silver or not.
Great quality, fast delivery and really good wrapping. I would order again.
Very good! I recommend it
very good
She turns her heart a little but it's pretty