SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute bracelet. I have the original and I do not see the difference. I don't know if it's silver, but it's very pretty.
Super top, even a little brighter than the original. It is heavy and with perfect finishes✔️✔️✔️✔️
I haven't used it yet is small for... But she arrived well and is very beautiful
Good product I hope if it is silver
Very cute, but I arrived damaged. And it can't be fixed
Very good quality!!
The bracelet is beautiful. I loved it. Thanks
I love it. Original Pandora including the bracelet with the bottom on my wrist. I was very happy that I bought from this store, the one with extra heart, sent a gift. Arrived in 15 days is definitely taken
nice as described hopefully is silver
Arrived as the image, beautiful and before the estimated time
The finish looks very good, it is very similar to the original (the silver is perhaps a little lighter, but I hope that over time they will look the same). The blue clasp painting is very beautiful! Surprised! I will do a review after a few weeks of use, by the hour I am satisfied
Everything arrived very well, excellent quality and arrived in less time than estimated
It's beautiful I love it. I have already had several days with it and I don't take it off and it still seems that if it's silver I love it, I'll be perfect
It is very beautiful, it really meets all my expectations, look well at the size of the wrist, fast shipping and well packed
Better than I expected
It arrived in 13 days, it looks perfect, it has the mark 925. I recommend it, THANK YOU
I already bathed with her and did not change color, without irritation. I recommend
Great bracelet - no issues. Thank you.
Beautiful bracelet like Pandora, shines a lot, and shows off
It's very good. I didn't notice that I can choose the size. Pile next smaller
Beautiful bracelet. Befudachingly, it will be worn without darkness. Having arrived for 2 tizhni, they brought the door. In my city, I will turn over in my hands, I will stand and not lie. Another photo shows.
It's super cute
Beautiful item!...thanks!
I liked it, it comes with the chain to ensure it, I think it would have been better to buy one more number, so that they take it into consideration
love this bracelet. I will be ordering more from this store