SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in my hand, I loved it perfectly with a single word
I had read that it was rigid but instead it is not. There's no difference with a Pandora bracelet.
Spectacular, my wife loved
This Godfather also serves as a choker I love the glitters✨They give it a very elegant touch, it shines a lot as the image is divine thank you
Very beautiful and shines a lot! It got small on the person's arm, but I'm going to keep it for me.
They are definitely beautiful, it is equal to the image, if it is silver, bring 925 engraving and the delivery was super fast, always handling informationℹOf the shipping, I am really happy with my purchase! I recommend the store, thank youI forgot to write that I send 1 gift (charm heart❤) Very nice, thank you very much.
Excellent quality
Really very nice and I hope it is truly in silver! Arrived in no time... I recommend the purchase and I will definitely order more
As described. The only thing that bothers me , is that the heart will not stay flat.
The product arrived very quickly, as described on the website. Sample is 925 present. Thank you very much.
The product is sent without certificate but has a "S925" stamp on the inside. I'll go and ask a silversmith, "Is this really Silver product?" I'll update my comment accordingly. There is no missing from the stones, the bracelet part is very flexible, not hard. My wrist is 17cm but I bought 19cm, it's quite plenty but I love it plenty if you don't like it plenty if you don't like it. If blacked out etc. I will update my comment.
Excelente
It felt so much better than I expected, I loved itHe came to Ankara in 9 days. Silver stamp is in all of them but I don't know if it's real silver I hope it doesn't get dark they are very nice thanks to the store
Very beautiful one shortage is hard closing compared to the original but it's okay
Super ! It's real silver ! Good quality. Recommend!
Looks great haven’t tried it on yet
Excellent quality, looks very beautiful, with time I add more opinions
It looks very beautiful and good quality, I would ask for more
I liked it very much, I bought two and they arrived quickly
It looks very original, good quality, thank you very much to the store and the app. The packed very well.
Excellent quality, I love
Hope not to tarnish
Beautiful! Shiny
I don't know if it gets dark with time but it looks very nice for such a price
I believe that it is silver really the product is well worked, delicate and heavy. Only the clasp inside that does not seem such a good quality but it closes very well it is very hard to open and close so I believe it is very safe not to lose the trinches