SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s great
Beautiful is worth it even seems very expensive
BeautifulFeels very good quality! The resistant chain, the details, everything!Arrived in Monterrey in two weeks
I love the purse I'll be taking on vacation with me. Very well made I will ordering from them again.
Material is great is very cute .. The chains are very firm .. I got in love .. I'm gonna ask for more .. I just thought it took a while to arrive .. But it was worth it.
Very nice my charm
This bag is beautifulI loved my son liked it for a giftAnd the truth that he liked it a lot
I confess that I was sorry when I bought it because I thought it was not good but after I arrived I'm just in love❤
Pleasantly surprised. The truth that for the price, you can not order more… during the day I think it will look very plastic, but at night it will look good… thank you
I loved it
Love it! Good quality product.
I love it very good quality super came very fast, I recommend it to everyone packed very well.
Just received super fast love the bag amazing quality 10/10!! Love
Be careful. The bag comes exactly as pictured, it is not one of those items where they say photoshop the brand logo it customs sake
I loved it, super cute and very good material, 100% recommended
The bag look מצויין as the picture just looks really luxury and Dear comfortable beautiful real madly התרשמתי do you what לחשוש בלהזמין it is the. Recommend Super recommend
It is very beautiful, good material, the only detail that I would give it is that it is very rigid, I would have liked a little more flexible, but it is very beautiful for its price
I loved that handbag is so cute and elegant I can’t wait to use it. Good looking and material is pretty good.
Super recommended, just like in the photo and arrived earlier!
Very good price-quality ratio. Exactly the same as the store's photo.
Small, I arrived well and very beautiful.
Super good quality, I thought it was a little bigger but I still love it.
I love it and the store was very good , defo purchase , shipping took a bit long but defo recommended
it was perfect I love this bag
It is perfect and of good quality