SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the item I really liked it, the material is good quality does not describe the picture, excellent store I recommend it
Pretty and good quality
Awesome, Many Thanks
it looks very nice my lover really liked it
Exelent quality charm me
good quality. same as on photos
Good braceletAdvise
I got two for my dad, very beautiful.
Arrived in the short term to come in conjunction with other bracelets, The Truth About passes the sample image.
I love it. Nice accessorie, very quality, feels nice on a hand. As on description, no bead is broken, and it have a beautiful bead on middle with leaves, I looks so cool! Stones are really like lava.
Band is adjustable so you can expand and then pull tighter once over your hand. No complaints from me.
Very good meets the quality and price
I love these bracelets, I definitely recommend getting them they’re great gifts!
Beautiful, the bracelet is adjustable, I recommend both the product and the store
It's fine, the bracelet is very beautiful, it came in one piece. Recommend!
Thank you. Looks very beautiful on the hand.
Good bracelet considering the price. Easy to adjust, fast delivery to the Postamat.
Excellent tiger eye bracelet I think is a original stone
I arrived very quickly, but the tiger's eye counts are not similar to the one in the photo.
The bracelet is very beautiful, I bought it for my boyfriend's birthday, he likes it very much)) came to Ukraine quickly, in 20 ~ days
I resewed my order to day after three weeks product quality is best
Product as shown in the photo, good quality I like
The product arrived fast, perfect condition but it looks much smaller than in the original image but they are cool
I love my son, it is very beautiful I arrive in 20 days I recommend it A lot
Satisfied with the bracelet and good quality.