SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, I recommend it
I loved it!!! I love himI usually wash my hands with the ring on and so far I don't see that it is dissenting. The COLOR is a bit coppery.
I liked it very much waited for it to last
They are certainly beautiful, I highly recommend them
She's beautiful, I love it!! Very original !!
The ring is really well made. Only color if it were more pale yellow than falling into Orange would be wonderful, unreservedly. It's worth it anyway!
It is beautiful and the material makes me very good
it's perfect arrived so quickly
Perfect. I loved
I liked it very much!! I had bought it in gold and now in silver it looks very nice!!
This ring really is beautiful I love how it shines
The ring is beautiful, it is beautiful, I will buy it again, arrived in combined delivery so arrived on time, highly recommended
Love this ring. Fits well and quality is also nice.
The ring is pretty, but small. If not expand, then 15 size
Beautiful... I don't know how I didn't ask for more
Wow looks better than I expected are adjustable
The ring itself is very beautiful, elegant. But for myself I would like more, more massive... Generally recommend.
Adjustable ring very nice arrival in 13 days
Is just as in the picture, it even looks more cute and detailed in person.
Very well received in perfect shape.The delivery was quick, will order again.Thank you supplier.
The truth is if they suck my ring a lotThis beautiful and very original. Now I am left from a ring to a beautiful finger my ring☺️ I loveVery good quality
OK, the stone is beautiful, very good for its price.
Looks expensive. You can regulate its size. Fast shipping
Arrived quickly. The size is small. Can be worn on the little finger or on the upper phalanx of the finger. Since the material is fragile, it is better not to try to expand it strongly so as not to damage it.
I loved it