SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is beautiful I will certainly buy again in this store I loved the rings very much
The rings are very pretty. They came very well packaged with a cleaning cloth.
Very beautiful and elegant product
Very cool ring! Everything sparkles. Size 7 feels a little freer than 17,5. Came quickly and packed very well. As always a wonderful store!
Magnificent ring is beautiful. I loved it, it is not possible to show its beauty in a photo
Absolutely beautiful, as all the things I buy from them. Very thin and classy.
Amazing. That’s the second ring I’ve ordered from this store. I havent been taking off the ring, even when swimming in the sea and showering and it’s still the same. Doesn’t change color.
Duge Garne, Nizhne, all the yak in the photo.
Came on the day of the expiration date. The box is absolutely whole. The ring is done very carefully. I don't know how well the stones are fixed.
A wonderful ring at an affordable price that I can wear every day.
Beautiful
I liked the ring. Thin, bright pebbles, there is a sample of 925S on the ring, but the composition of the alloy can hardly be reliably confirmed in home services. The headband is thin in width, but in height is sufficient not to be fragile, in general, I liked it, the price/quality ratio is highest.
Love it! Very good quality I’ve been wearing it for a week now and it’s still sparkling and shinny, definitely worth it
Rozmir pidyshov, she took 7 rozmir on vidguk, took 7 rozmir on my 17-it was
Lovely!! I definitely recommend this items and this store! High quality, beautiful pieces!
It shines a lot I am very happy. Fast shipping
Super! Size 6 is like 16-16,5. Nearby the triangular ring is the original Pandora. Supplemented it :)
Quick delivery and well quality love it
The size is impeccable. The color is pretty. The ring arrives under plasticized. But the box allows a real romantic gift for yourself or or for another personDelivered with 10JRS in advance according to site estimates.
Equal to the image all very good and quality things I recommend it
It's a ring, it came in boxes, Blitz, stand 925 test, it's not dark)
Beautiful ring, sorry I ordered a bigger number but I will wear it on my index finger, I recommend it.
Thank you for the good product!
Excellent ring! Very thin and excellent finish.
Very beautiful and according to expectation