SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the good product!
Excellent ring! Very thin and excellent finish.
Very beautiful and according to expectation
Delivery in less than 2 weeks. Nice products, but they turned out to be too big, even though I measured the cm twice. I'll see how it wears, how does the coating hold up? I doubt it is silver? Will see. Good quality. Would recommend because fast delivery and looks accurate.
The order arrived early, thanks for the fast delivery. Everything is super.
Looks very cute:3 I hope it wont change the color..
A bit too big, the sizes differ from model to model, I ordered a 9, I'd say it's more like a 9.5. Very cute, delicate, it has stones all around.
Great ring. The size 15.5-16 was very suitable.
The product is cool. For this tsyna viglyadav juge cool. The leg is dodatlike to the handle, according to the school of spivpadny and not a dream of the city.
Very nice and good quality! I loved
I received it in your box and it is very nice
So shiny , silver , I ordered 5 size , but it fits like 5,5
Love it
Excellent product equal to the description, it took 12 days to arrive
Super cute, in the photo it does not look so pink, but in sight if it shows and it is bright
Wonderful jadaaa I recommend dealing with the store thanks for the fast delivery
Very nice, good quality
The ring is excellent, it is worth 925 sample
Everything is fine as described.
Fantastic! This store never disappoints… I have bought many items and all always very polished and beautiful. There is a 925 brand. Took 2 weeks to arrive.
From the dead!
i love it you never disappoint, its BEAUTIFUL.thank u so much
Duuualready has a crush. Selling, having made it on the coming day, it took a new post for 12 days. She walled up her odnada2, keep her guts. On the Sonechka Garno viblischu stones. On my 15,5 is actually a video of the rozmir.
It is beautiful I will certainly buy again in this store I loved the rings very much
The rings are very pretty. They came very well packaged with a cleaning cloth.