SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in exelent conditions, the texture is nice, the fabric is good quality, the neck is nice, the fit is good, it is very soft, the design is beautiful however it is not thick the fabric but it is very pleasant to the touch, I recommend this store
The size is perfect. It's warm. Good in flexibility. No water. There was no label and a suspicion that the label was attached as strange as a picture on the neck was used.
The product arrived quickly! the fabric quality is good, but I took XXL to my medium and it is tight for me, only under the jacket
I took rosmir KHL. I'm Wearing C-m. I took such a rozmir for the sleeves of the Buli dovshi and the jacket herself did not lie down to the Tyle. Material juge age. Bila kofta trohi I will need to wear a little bit of a little about tilesolor. The neck does not press and stretch (you can slightly push into the same with a makiyazhy). The thread is dull, the seam is normal. Shipping is not a Bula dovoy
i will take more....verrry goid ,very soft....may for one size more
Cute same as in the promotion Miami color all equal
Fleshy and pleasant to the body. Good quality. For 176 growth. OG 98. Shoulder 40 arm to bone 60-sat down normally. Good store, originally ordered a different color but then changed her mind and asked to change. Responds quickly. Recommend product and seller
Really good sweater sleeve long quality is good, recommend
Fabric, ale Duge for a dot-ik. I am satisfied with the purchase. Skoda sho did not get the most rosmiriv, I used it for Mami.
I imitate the light to other people. On sviy S/M she once married L. I did it, it's like to sit tsya rich. The year to be the kriishki to come with pranks on the end of the delicaty regime. Ale fabric for dottik taka nizhna TA m'yaka, if you want to wear knowledge and knowledge. The store's uncle for the goods.
This is not the case for my own hands.) Super.
Wonderful golfers, color as described. Has already washed several times, does not slide. I recommend it definitely!)
Logistics delay over due date
Outstanding merchandise!!
as picture feels good
Very cute turtleneck. The color of coffee, but in reality it is the color of caramel. But I still liked the color.
Thank you. I like the cost of the castle.
Perfect , it is the fifth one I order from the store.
Spectacular quality of this jersey. Has a tact that falls in love. Inside it also has the same peach feel as on the outside, but it doesn't sting at all. Nor does it look like making balls. Shelter a lot. It's amazing how nice it is to wear it, and the size is what you put in the hee size. Everything perfect. I recommend it a lot
good~~~~~~~
I ordered each from a different store, and here came the fastest. It seems to have taken a week in total, remembering that it was the same day or sent it out the next day. The material is well stretched and soft. I have a trunk and I want L or XL to be fine.
Love these turtlenecks. This is my second one so far. No tag, but some how you know or it just doesn’t matter which way is the front. Probably will buy a couple more.
This is the third party of the store,
My neck is very long, but I can fold it and wear it, so it's not a big problem. The texture is completely soft, so this price you want to be right.
Puzzled by the light!A classic number, my that new virib, good dovzhina sleeves and the most light. My name 168 cm; OV-88; ot-70; ob-90. Carry S, bought XL, without wearing it, yak golf. I bastard the Vagu HTO write, I don't know the etiquette and do not know the virob, De first. The etiquette is not for that!!! Schob viznachity de perid, make a virib behind the shoulders of the shvi and along the neck will be a little "viriz" with a khomut (there you can see between, de v'azka and the bottom of the collar). I hope I explained