SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very very nice nothing more than I asked for 4xl to stay but if I liked it very much and I arrive early
Good product, but it was a little tight, but the blouse is beautiful could even compose some looks!!!
it's good quality is good price reasonable
I have 1.80 height and 78kg I bought 5XL size was perfect, very good fabric, very well made congratulations would buy again.
I took in this store a Chorniy colir, a group of hard-earned money, a Bula of excise tax on the Biliy, the same was all super.
The sweater is of excellent quality. It is hot and good for the Estonian winter. The price corresponds to the quality of the sweater. Size is as requested. I recommend buying with confidence, I also recommend to the store, fast shipping and well packaged. I am satisfied with my order. Many thanks AliExpress☺️⭐⭐⭐⭐⭐
180-83 4x. It fits well. It is well stretched and smooth.
It has good thickness and the texture looks great. Not transparent and is warm. I would certainly buy it again
love them
Very good sweater I recommend it
Really nice and thick. Kept me warm with just a jacket. Fit perfectly!
A second sweater for less than 3 bucks .... yes it's a masterpiece. And yes 5XL on the chest 110 tight.
I am satisfied. I will not like such good things. I definitely recommend it before purchase.
Nice Shirt quality is pretty good Just make sure you order 1-3 sizes up according to your body type Runs small I’m a USA 2XL had to order a 5XL
I liked it from the first purchase, daughter liked it very much, so decide to buy another one.
After wearing it a few times, I can now write an honest review: great value for the cost. comfortable, stylish, and warm. not too thick but enough to keep you warm.
Very very very niceBut unfortunately small please get a size bigger
Bought a 5hp discount just like that. But when received, my 120 chest 90 waist sweater sat perfectly. I am very satisfied, the quality is excellent!!!!
I recommend it for its quality and price is excellent and its size is exact, it fits perfectly
I like it. for the money it 100% worth it
Excellent soft adjustable material be very satisfied with this purchase
An excellent product .. I am impressed how soft the fabric is and the good finish .. For its value of 9 euros I recommend it... Excellent product .. Insurance I buy more of this product or the store that sells them .. Excellent 100%
Great turtleneck. The quality is good. Very little. Wear European S, ordered L, fits perfectly. Take two sizes larger.
1,80 and 83kg. Was fair but wearable. I bought this size for the promotion
Not like 5 XL