SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great turtleneck. The quality is good. Very little. Wear European S, ordered L, fits perfectly. Take two sizes larger.
1,80 and 83kg. Was fair but wearable. I bought this size for the promotion
Not like 5 XL
Very happy with this! Soft but has a good feel. Nice medium weight! Largest size fits US men's XL nicely. Would recommend...
Better than I expected, I fully recommend it, always choose a size higher than yours, for asia/america theme, I asked for it to fit, it is warm (it quickly takes the body temperature and maintains it), and at the same time it is cool (it allows airflow without causing cold). The cat hairs in photos are of my pets haha
I was worried about the size because it was my first order.
Greet quality material guys, please go and shop at the store. Shipping was really fast.
Excellent product. But buy 2 numbers above. Stayed the account for me
Super recommend! Quality first... The fabric is very thick and warm, it wears very well.
I ordered in size L and dressed well, however it was a bit tight but I liked it, I recommend it, underneath a blazer should look sensational
I recommend asking for a larger number, mine came a little short… plus the quality and excellent and arrived before the deadline
I so much love this product. I just have to order for another one.
ordered a size XL for US Medium. quality is good , nice pickup for the price.
The sweater is super beautiful, soft, comfortable, warm and elegant. Identical to as described. Excellent quality. Excellent fabric. I recommend 100% to buy this sweater for both men and women. The shipment was fast and very well packaged. I am super satisfied with this order. Many thanks AliExpress.⭐⭐⭐⭐⭐
I love, the fabric is great, I don't usually comment on received merchandise, plus this hats off. Congratulations.
Excellent Product I like thank you provedore
Passionate about this purchase, the fabric is very tasty, nothing compared to a wool, fresh and nice, if you want a little looser take a larger number because it is very tight to the body
Bombezny! Odorless, prim to Til. For my house 54 s now 5XL shvidka delivery from nimechchina for 7 days
The Super Men's sweater fits me like I recommend this store to everyone!!
It is very good fabric and chubby very good jersey
It was very good, the same great subject as the announcement, the entreg was quick, I loved it, it was perfect in the body, I have 1.80 and 90 kg. The size XXXL fell perfect, this is my third compo Thank you recommend
It’s good love it
Surprised me a lot, very good fabric, she wears very good top.
Second order .... It's really light and warm, good delivery and... best.
For height 176 weight 76 and bust 98 cm fit perfectly. The sweater is soft and pleasant to the touch