We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Height 183/weight 80kg size 3XL accurate, shipping fast, clothes quality
This product is very good so I'm very satisfied. thank you.
Good material n value for money
Number Ten Five Star product I bought myself 2. I was very pleased.
I ordered 3XL, but I'm happy to arrive 2XL. I forget the feeling of a little bit of pecking, but the clothes are warm and nice.
Thank you for your good purchase.
The description of the turtleneck sweater is consistent with the proposed Product Description
Thank you
Chic sweater size matches after washing remained of good quality recommended
For that kind of money is very even to the touch and sits well and warm. Ordered black white and blue, XXL and fit my size 48.
Love. Not a bot. I am Caucasian woman five foot nine and anywhere from 120-125 pounds. Ordered xxl. Only thing I can think of to complain about is the turtleneck area is tight. You can easily stretch it out. Going to order black.
I LOVE THE PRODUCT
I like the size.
I was satisfied and ordered 4 more
The delivery was very fast. There is a little dust, but it doesn't matter what to wear after washing, and the touch is fine, but the sewing condition is slightly I feel so fright.
I like the size.
Price-to-price ratio is the best
The color is also very good, the size is accurate and the clothes are of good quality.
Like a little bit than the screen. -Okay.
Nice fit and good quality. I can recommend store and product.
Material is good; dust or fluff. There are no complaints about any of the finishing room processing. Ali seems to be the cleanest of the order clothing. One uncomfortable thing is that the waist shirborgy is too weak. That's all satisfied.
I like the product .. The price bgood ""
Great for the price. Fast and good delivery.
There was a message that it was too small, so I worried about it while making it two, but I put it on 100 and it was perfect. Yo. It's a tight-sticking suit... It's thin, but it's soft, and the clothes seem to be warm. It's a lot.
Very good quality sweater. Very fast delivery.