We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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I liked excellent luck a lot, he waited with time the fabric remains the same.
Very good product, congratulations
Nice sweater but small size. Taken XXXL for 90kg
The sweater is very soft, I don't know if the material is natural or not, but it feels nice, the seams are smooth, the threads don't stick out, it doesn't smell, beautiful zipper, it is well and symmetrically tailored. Came fast enough.
The sweater is very nice in good quality, but one size 3XL is One S, super small
they are so good quality and so soft fabric i am satisfied for sure
Very good quality sweater!
Very soft touch
Good product
Everyone comments that a deteriorated product arrives, but I asked for XL for a size M, I look according to the weight they put in the measurements and I love the product, the fabric and size are great, I recommend you check the weight of the person to see well what measure to take, I loved it!!!! If the fabric is a little thin but it is very good quality
Great fabric quality!! I fit my husband perfectly because he is A small size. He was happy with his new sweater. I recommend it mega!
its ok it could come a little bigger for my size but seems good quality. Recommended
The same as description verry good
Pretty good finish, pretty thin.
Good quality.
Very good quality, thank you…
The XXL is at the limits but we know that the Chinese standard is that. Better than some 100% declared cashmere sweaters but which then pinch.
Very very soft to the touch. So very nice to wear. With this store the delivery was super fast. Received earlier than expected.
Super mega soft and beautiful color identical to the photo fabric
Thanks store for another lovely sweater, the new owner loves it! The quarter zip neck style is always a winner here! Very comfortable and easy style to wear. We are recommending this store and their products. Will buy again.
item as expected
The sweater is nice, I ordered it in white and they sent it to me Gray
I already bought several colors they are extremely soft and warm a very good quality and price ratio.
Soft, pleasant to the skin, the appropriate size of the board. Synthetic. But the form holds I recommend
Very good