SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is not large, the Visonana for the Kazakh Shkyri. The material of the paddlework is the same as a yakysny. The delivery of Shvidki, to the Khmelnytsky region, went to 16 days. I recommend the product from that store.
Like it very much, thank you!
As the picture.
Bag exquisite beautiful recommended
Nice… small but packing
The bag is great. Only I thought she was a little bit bigger. And so everything is fine!
All Super
Real leather, good quality. Delivered quickly, received 7 days.
Super recommend, same as the ad, great size. Recommend!
The wallet came with rubbings and scratches. Opened a dispute. the Shawler returned part of the money.
Is beautiful
The handbag is a miracle, genuine leather, the fittings are good, there are many zipper compartments, looks great and for a reasonable price, arrived super fast in 6 days! Thank you!
Very good quality, delivered within 4 days, top!
super
Beautiful crosbody bag, nice leader, came very fast, i’m happy !!
Thank you handbag
Garna bag. Viverkavannya looked at. Vmishstka, the tack for the viglyad is small and akuratya. Regular triplets. In inshogo-without respect. Before Kiev went dovhy, she said in the minds of the viyni.
Good Day to all AliExpress buyers! My wife liked the handbag, very similar to real leather, although I am not a specialist, I could be wrong.
It’s smaller than I expected, but it’s useful. There was no need to communicate with the store.
The bag is very beautiful, very high quality. Really leather, all the suchties are straight, the strap is 2, both are great. Long Strap, really long, there is adjustment. And the belts are also leather. The bag has very high quality accessories, heavy, smooth, pleasant to the touch. The color of the fittings is interesting, not flashy. The lining material is also good, the delivery is tight about 3 weeks. I like the bag very much, I will definitely wear it. The store Thank you. 10 points!
Very cute but a little heavy
Nice to the touch, good quality bag. I like it.
Very nice leather handbag. It is good made. very fast delivery.
Article as described and pictured. I was skeptical whether the very present zippers would make the bag look too clumsy, but since they are in the same color as the leather, they are less noticeable than expected. Also: The zippers slide wonderfully soft and light over the metal-a dream. Both straps are also nice, the longer one can be adjusted from just under one meter to 1.22 m. I cannot understand the discussion about leather or not: Smell like leather, feel like leather, for me it is. Only the packaging could use an update: If you were to send the article instead of buckling with an air cushion inside, it would not come to the unsightly crease on the zipper side. I filled the compartment after unpacking and steamed it with the iron, now it looks a little better, but the kink has still not completely disappeared... Delivery to D in just 6 days-fast and furious!
Chudova handbag, yak in the photo! For tijjen the same Bula at the viddyleni mist expres. I recommend the store that the product.