SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait! Bien emballé tout est ok, très pratique
Great item. It comes with screws and caps so you will not see tops of these screws. It has space just to put there air freshener and small decoration - it is not big to put there box of wet wipes (at least not that big one). It is made from aluminium or some other kind of metal. Anyway i really like this toilet paper holder. Oh and it was good packed, so it came to me without any defect.
좀 휘는데 괜찮아요 배송이 매우 빨라요
no hay mucho que decir. es lo que es. se ve bastante rígido. no parece que se pele con facilidad. supongo que no se oxidará con la humedad del aseo. buena nota
Качество хорошая, заказываю не первый раз. Всё как описано.
굿잡 추찬한다
ррпп
All ok
Todo bien
the holder came with a foam spacer to prevent bending and breakage, screws, dibbles and plastic covers for the screws. so i'd say packing wasn't an afterthought. the holder itself is as written. aluminum, exact color as in the pictures. but it arrived really fast
Nice
만족합니다.
Tal y como se describe.
looks good and functions well... happy with purchase
très bien merci
מעולה כמו בתמונה
article conforme à description très beau bonne taille
Muy bueno, una calidad mas que aceptable por el precio
Polecam lecz jednym minusem jest to że trzeba wiercić w ścianie. Nie jest mocowany na klej. Wszystko zgodne z opisem. ZAPRASZAM NA GRUPE ALIMANIACY PO NAJLEPSZE OKAZJE ❤️
quality products
좋아요 잘받앗습니다.
Cette commande est arrivée assez rapidement chez moi et l'article est conforme à la description. Merci !
נחמד
colis bien reçu 👍
Son muy bonitos, con una estética elegante y de buena calidad