SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер зручні, підбори стійкі, стопа добре фіксується. На тренуванні було дуже комфортно в них
Very nice and comfortable shoes for dancing. Customer service of the seller is excellent. Recommend.
Sehr schönen und bequem
Super buty! Jeszcze nie testowałam w tańcu ale są bardzo wygodne i piękne 🔥
Чудові, розмір ідеальний!
Хілси приїхали швидко. Якість відмінна. Дуже добре фіксують стопу, підбори майже не відчуваються. Шви всі рівненькі, блискавка надійна. Рекомендую!
Great shoes! Very comfortable and good quality!
подошва очень твердая, но я пока не пробовала в них танцевать так что не знаю плохо это или нет. туфли красивые, на ноге сидят хорошо.
I’ve been to 2 dance classes with these shoes. Very comfortable to wear and dance. Size is accurate
отличные, но заказа каблук 7 прислали 5, обидно
Elles sont superbes et surtout très confortables, on peut les régler à notre pied grâce aux lacets, je suis très contente de mon achat
Great shoes!🥹 Very comfortable, looks professional. I chose rubber beige slippery cover, and its great. The heel doesn’t scratch the dance floor. No doubt, its a great item, better than i even expected. I highly recommend!
I love themmm
El numero se ajusta perfectamente, nos sorprende la calidad del producto, las recomendamos para la practica del baile hills
Seriously great quality, I will order again probably with higher heel next time and one size smaller. Already danced in them as you can see from the pictures. I usually wear 38-39 shoes and 38 heels. After measuring my feet and checking requirements I decided to take 39, which are slightly too big, but I have wide feet so maybe that's better? I also always put insoles in for more comfort. Around 2.5 weeks delivery.
Buty super. Wszystko zgodnie z opisem. Polecam
Parfait
Perfect
круті туфлі для танцю,дуже якісно зроблено
I am beyond satisfied with these dancing shoes – the quality is absolutely outstanding! They are incredibly comfortable, and I took the size based on my foot length, going one size up, which fit perfectly. The only drawback was the shipping time, which was quite long (still within the seller’s stated range, so no issues there), but honestly, the wait was worth it. If only I had known about this seller sooner, I would have ordered much earlier so the shoes would have arrived by the time my dance classes started. Overall, 5/5 – highly recommended!
Perfect! More than my expectations
Гарні хілси, приїхали до запланованої дати доставки, розмірна сітка відповідає