SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived before the appointed date, checked everything is fine, very reliable the store and the watch good quality
Very nice, just what I wanted
The box looks pretty. I haven't opened it because it will be a gift. But I'm in good weather.
Fast delivery, watch just like in the pictures. Everything works, as for this price it even, even.
Corresponding to the described. Thank you very much
The watch is very beautiful… I got exactly what I ordered and it arrived even faster than I imagined… I recommend the store
Works very well as in the photo
I haven't tried it, but it seems the best for this price
awesome,took a little while to learn how to use it properly but all good now
Nice attention to detail for the price there is also the quality
Thank you, the delivery is fast, everything is carefully packed, but not used yet. Thanks to the store.
. Excellent. Same size Samsung watch
The Great store was sent the goods very quickly I recommend to all this seller
Good article but arrived 9 days later
Arrived very quickly,! I liked the functions it brings, good quality
It is as I expected very nice and fulfills all the functions
Good and nice I liked the product will be a good gift
The watch works. It has a lot of functions, for example, you can make a connection directly from the watch. It has the ability to set Polish as well as in the application and on the watch.
Such EVL what the photo. Fast delivery works well
The watch is very good i really good. I like it and the app it comes with is nice. However the annoying thing is that if I'm connected to the watch and am watching videos on my phone the watch plays the audio. Apparently there is no way to change that sadly but for the price im happy
not arrived but immediately refound. Good
Excellent Product, 10/10 price-quality ratio
everything is fine good watch. just had to wait a long time. over a month.
She like it! Very Thanks for fast delivery!
Nice watch good for girls and there's extra mess strap