SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and low price, all functions of the product can work, everything is normal.
The watch can customize the home page, has information reminders, and can make and receive calls. The watch is very beautiful, the function is the same as the description, it is recommended to buy
Very simple operation, after the APP is connected to the watch, and then the mobile phone Bluetooth is connected to the watch Bluetooth, you can make calls and answer calls, the price is very affordable, there are many functions, and it is being tested.
Thank you store for helping me change the color, the watch can answer and make calls, the function of the watch is the same as the description, the function of the watch can be used, the perfect watch, recommended to buy
I like the product very much super thank you
I loved the product, it's beautiful it met my expectations, it arrived right, on the promised date.
Thank you
Wow.
Customer Satisfied very good product
Thank you store for the fast shipping, arrived in a week, very satisfied, very beautiful watch
ok multumesc
The best of everything in everything
Thank you. Thank you. A very good gift. Very satisfied. 100% recommended.
The watch is beautiful, I haven't figured out the functions yet. I hope they won't let you down.
Super! Very interesting.
Cute watch
It is not bad at the moment I think that its previous one is just what I expected... I am testing these products and this one has not disappointed me!!
ok
Beautiful watches and I am happy
I love it I recommend it
Arrived before the due date, I recommend the store.
i got the smart watch in excellent condition
Very nice watch, I am very satisfied.
It was a delivery with aponeness, the product received this goodness
Came my watch looking not bad, I had to do a long time to load it, but now it's OK. You need to spend time with them, and then say. They came a clean box, not crumpled, everything is fine. The store respects his customers well done. Advise