SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality by the price
I liked it very much, only if it took something to arrive I had a problem with the delivery
Looks gr8
Clock is very nice day month year time shows also very easy to adjust
Goes quickly, but unfortunately it came with the battery at the end, not even being able to change the hour, one more that I will not use the watch battery here in Switzerland costs twice the price of the watch
Everything came right!
Great watch. Very light. Look like the photo.
Thanks so much came in a short time of 10 days. Really high quality and a great watch. I say take it without thinking.
nice watch
Beautiful watch!
it's waterproof so far I work with water daily.
Very cute wowwwww. Truth
Great product, worth a lot!
Great Buy!!
Actually, quality watches. I hope for the duration, however I recommend them 100% THANK YOU.
best watch
good watch. I am satisfied.
Fast delivery the product perfectly matches the excellent finish description works perfectly very good product I was blown away by the price-quality ratio
Professional store product well packed as description
Great watch for the price you pay great value for money very stylish, and very fast delivery
Everything is as described. It arrived well ahead of time :) I am satisfied
I'm impressed with the delivery time and the watch also. Very good quality very quick delivery. Highly recommended
Very very good. I love it
The watch is very beautiful and 100% functional and easy to adjust, it seems to be very quality, but we need to be careful that it is not a diving watch. Let's see if it's gonna last. Because he is beautiful.
I can only leave here to be sure who can buy without fear, the watch is top is still all functional, came with the wrong hours, I made the adjustments, and even the marker of the days of the week is also functional... But buy! If the store makes for the same price I buy another one now!