SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch has a super presence looks very good despite having a great big figure and very sporty and at an excellent price
Goods BCP (J'adore)
Very exelent service. Super good as they describe it so it arrived. Super bn exelente I sing the super clock. And I arrived SUPER earlier. Than expected. I love it. A 10 to the store. Or SUPER exelent store wing
Beautiful watch,, identical to the image of advertising,, good manufacturing material, arrived before the estimated date, I recommend the store, Successes
Very good, excellent quality for the price, serve you all hands, it is as described
Is beautiful and looked well packed. Unfortunately, when he got it out of his box, the side of the leash came off, the pin is a bit crooked and I put it back on and it came out again. Maybe they sent me a product that someone returned, because it was also working. The other watches I have bought, they have a device that must be removed. Not this one, the hands circled when opening the box. I don't know what to do, because I put the strap on it and it comes back loose
Love it, what product perfection, super recommend it. Very beautiful!
As I expected, very nice
Beautiful and timely delivery
Impeccable is going well for me
love it
A little big, but excellent.
Superb quality
I leave the clock registered here, very good. I tell everyone to buy. Seller fulfills the promised. Note 10.
Very nice and arrived in a timely manner
Beautiful watch, very good!
Very good purchase, I recommend.
Good quality
It's beautiful, I loved it!!
Very good quality, a bit heavy, but it looks great
Excellent watch if it was what I expected .. Very good quality
Spectacular item excellent manufacturing
work perfectly and same as the pic
The watch is great, identical to the advertised, the price ratio very good, the communication with the store agile and fast, I will arrive in Lima-Peru in 23 days much earlier than expected, super recommended. Thank you very much, I will continue to buy more watches.
Good quality product recommended exact store to sample