We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Perfect. Fast shipping and accurate description. Good store.
Looks ok, fits perfectly, don't know the composition, if it' has a lot of nylon it will need to be washed every time you wear it once.
For 180 cm 80 kg it's OK
A little small, good material, I would buy again, it would be great to add larger sizes
Really super soft nice quality
Beautiful, excellent quality the L is for a M
Excellent thousand thanks
I love them. Great product
Great nice sweater and fits perfectly. Am 168 cm tall and weighs 79 kg. ordered size 3xXL.
Really fast shipping. Runs very small
Unfortunately a little tight, but I can wear no major problems.
Great sweater. Soft material, warm. Good quality. I recommend.
A tight but cozy fit…. Well manufactured…..I’ll get a larger size next time
Very nice. Good store.
estrecho
Excellent quality. Better than the photos. Fits well
I like the fit. The fabric is a bit thinner than expected. Nevertheless really nice.
I liked excellent luck a lot, he waited with time the fabric remains the same.
Very good product, congratulations
Nice sweater but small size. Taken XXXL for 90kg
The sweater is very soft, I don't know if the material is natural or not, but it feels nice, the seams are smooth, the threads don't stick out, it doesn't smell, beautiful zipper, it is well and symmetrically tailored. Came fast enough.
The sweater is very nice in good quality, but one size 3XL is One S, super small
they are so good quality and so soft fabric i am satisfied for sure
Very good quality sweater!
Very soft touch