SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super le vest, j'adore
Prim kardigan. On the divchina Xs that scho treba, mʼyakiky, on the dot. Ordered 20 Sickles, 7 heatherns. All good, yakby is not a Rashka-terrorist! Glory Zsu!!
Priyshov before Ukraine for 20 days, she took the police to the business. Seller recommend
Ok, a little short sleeves for a tall person.
Pretty decent quality
The best item I have bought so far. so beautiful and looks exactly as picture or even better. the hand length wouldn't fit a taller person. Heavy and warm. I love it so much
In my moms words: “I love it I didn’t expect this to be so nice. The cardigan is thick and really soft!”
Internanta, koša, par tādu cenu Nekam nevaru piesieties. Ja Nu vienīgi pogas jā piešuj stingrāk
As pictures so great
Beautiful!!!!
This clothes are completely good. It's a bit thick, but it feels just right to wear in autumn weather. The material is also good. I thought it was bad because there was no lining. The original fabric is so soft and well woven. Because my weight is 60kg and my shoulder is 42cm. He is 157cm tall. This is 2XL, but it's a pretty fit that covered your hips and came down a little short in the middle of your thigh. It's pretty even if you wear a T-shirt inside and wear this. However, if you have no house to live, and you are skinny, you will spread. I have a lot of arms, so I think I can order a small one size. ^ ^ I 've been successful in a long time to order pretty clothes.
Okay ~ I arrived sooner than I thought, and I smelled a little, but the clothes were pretty
Perfect fit and very good fabric thank you
Precise high quality beautiful
Compliant and warm, thank you
Smell a bit. Washed twice to get rid of smell
Very happy to receive my package besides I arrive very fast, it is very nice, and warm, good quality.
I love the way it looks on me! Perfect fit
the jacket is excellent, I liked everything, the order came earlier
It's pretty.
I was worried because it was one size, but it fits generously. I bought it as a gift, but I like it. Delivery is fast and there is no fault.
Thick material, however didnt like much the fact that the fabric of some spots is like the fabric of a bathing towell.
Korean people buy unconditionally.
I get a little bit of Cardigan material, at most it is good aesthetic and it is comfortable because it is not so tight.
Greenhouse