SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ITS SUPER CUUUUTTTTEEE, just make sure to not wash it in a heavy load, probably soak it.
i really like it. it's designed to be big on you and I really like it. but it's transparent, so if you feel to revealed then wear something under it.
The sweater is very thin but soft. It is accurate to the photos. For the price I will be ordering more.
I got this sweater a few days ago, it’s really soft and looks just like the pictures which is cool. I got mine in the green color, it’s a large-ish fit(I’m typically an American medium) but that’s okay. Honestly I might come back and buy a few more in different colors it’s a really nice sweater.
Super cute and comfortable.
Very thin, but very soft! Smell is ugly, but I hope it will vanish after washing. There are no tags. I'm 178cm high and slim, sweater is long, below my hips, sleeves longer, overall it's oversized, but looks perfect.
looks very nice and fits well, is sorta see-through cause the holes
first off I personally like my stuff a little bit big due to sensory issues and I was worried being one size of would be small! however it seems to fit the way I wanted so that's a plus! it's very thin aka see through but I expected that especially for the price I paid. that being said it's super soft and I still love it and will buy in more colors! I'd definitely say it's worth the price so go for it!
pretty good, its soft and it fits me pretty good!! i love this so much <333
Cute oversized sweater. It's worth the price, especially when I've seen similar sweaters going for $50+ on other sites. It is soft and not itchy like a different one I ordered last year (not on Aliexpress). All in all it's definitely worth it!
Fits well, loose, soft and very delicate. Arrived 7 days early.
Very good!
looks like photo and matches description. quality of yarn is ok and light weight. fits well but was hoping it was longer. still I'm happy with the purchase.
Material is super soft. It's true to size and fits slightly baggy. If you want it tight, I would size down. This was delivered in less than a week. I would ABSOLUTELY buy again from this store!!! VERY HAPPY!!
Soft and comfortable! I didn’t realize how holey it truly was till I put it on. Unless you wish for skin to be showing I would suggest a black t-shirt on underneath for saftey or even extra warmth. Other than that an amazing purchase! :)
Really good for such a cheap price!!!
A cool jacket, but it is easy to catch on these holes and thread stretches. Did not communicate with the store
I love it!!! Thin but great fir finishing a distressed alt look!!! I bought both the green and pink. Order 1 size up for good fit.
I love this it was so cute and it had a soft texture and was quite comfortable
Good product
It’s a little thinner threading than it appears but overall I literally cannot complain I paid $2 and it’s so freakin cute
the size was about what I was expecting the threat is a little thin but so is it on most of the other ones so I'd say this is exactly what I was expecting ☺️
It is very soft!! seems easy to tear or break so i guess you have to be careful. i bought a large even though im a size medium and it fits like a dress >_< so if you dont want it that oversized def get your actual size. very happy with it though <3
Super soft!! Bigger than i thought!! Fits large (5’2)
Great! it's kinda stretchy?? idk how to describe it sorry. a lot of others are saying that it's thin, but it's not that thin. it's not exactly thick either but you don't have to worry about it ripping or something. it's really cute! :)