SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you and my package arrived, it took 13 days to reach the state of Mexico
Everything OK, I bought previously and always very satisfied with the purchase, beautiful necklace .. I recommend it and store also
Looks nice, hopefully it will keep its brightness and not darken.
not talk to store, came fast, good quality..i like it...10/10
Are copper with silver bath. I tested him and showed the copper under the surface
The chain is beautiful, it's exactly the same
Very beautiful chain, just super! Delivery is fast, less than 3 weeks
The chain is very beautiful it looks that it is of good material...
Excellent. Feels and looks like silver, but I suspect it is just coated silver. probably copper underneath.
Very nice the caddnite arrived very fast and in excellent condition and well packed I would like to be super beautiful
Very beautiful and wonderful and suitable size returned again and asked for the second fast delivery I recommend this store
very nice and loved it. same as what is seen in the picture. looks great and high quality
Very fast delivery the excellent product quality, I recommend to the 100%
Very happy 100 ℅ silver I highly recommend the product
For the price is more than good, very nice the game. I liked it, I recommend.
Very beautiful chain. It is clear that not silver, but not beautiful.
Thanks to the store the product arrived in time a good condition good seller I recommend it 100%,
I really liked the product and much more the seriousness and commitment to the customer so count on me to make many more orders
I received the product and it is fine. I will check it later if it is silver. Thank you, store.
Love it perfect size for me :3 small neck kinda choker sized
It only remains to check if it really is Silver 925 sterling
I 'd buy again, very pretty and shiny. I arrive earlier than indicated. Excellent store
it's very good quality I like it thank you so much store
Exelente service arrived before the time that said very well
Equal to the reference image, arrived very quickly, it is the second time I buy, it has the numbering of the 925 silver grade, the model is beautiful, I really loved it and the people who have seen it too, a recommended store.