SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right.
I have ordered several times! A very strong chain will not break with your hands, it can hardly bite the crumb with tongs!Thanks store
To unhook them you need to try, but in general everything is fine
its good! good quality
I order for the second time, everything is fine. Shipping to Canada in 10 days.
The item does not come in the roll it comes in a bag.
It is perfect, the size is right for what I want it. Shipping was fast, about two weeks to Mexico
Thanks to the store. The order has arrived and already Happiness)
Delivery in 24 days. The chain is strong and does not break with hands. Very satisfied, I order again.
Was worried I ordered the wrong size but it was perfect
amazing and a lot of it came! great for my supplies
Delivery on time. The quality is good. The size for compliance did not measure. Let's see how it will behave in the brooches.
According to the description it is the 2nd time the order I recommend this shop the chain is stainless steel, it does not change color even after the shower, the dishes you can trust
Very good! Chain Quality
She married the very small chain, Mizna, and even more like it
The chain is normal, I haven't checked it for rust yet, only it turns out that I ordered the largest size and I wanted a small
The parcel arrived quickly. Visually everything is fine. The chain has not been tested yet, but if everything goes well, I will order more. Thanks to the store for the work and product!
Looks good quality, I hope to buy more
Everything was perfect and flawless in sight. But it has been difficult for me to separate it, perhaps the reason is that I am doing it wrong, I will keep trying.
Soooo much chain and I’m so excited to use it! Will definitely order this again!
I was worried that it would be bad, but I could use it as much as I could.
Good chain. I don't take it for the first time
I haven't tried it yet, but outwardly everything is fine.
The product is great. Shipped quickly, combined with other products. Thank you! Seller recommend!
It's a little different from the picture, but I'm writing it well.