SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Looks like in the photo, like real pearls,. very light. Delivery within two weeks. The store sent immediately. I recommend it.
Beautiful, neat, great decoration
In the details corresponds to the photo, but the bow does not fit like that, it is difficult to create the promised effect. The delivery is fast and reliable
Beautiful decoration. There is some special charm of sexuality in it.
The embellished goods came to Ukraine for 3 countries. It's nice, it's good for children
Everything is fine. The decoration is beautiful, well-made.
Nice , looks good and expensive
Exceptionally beautiful necklace, it adds charm to the red material, I highly recommend :)
Garnoi iacosti, writing everything like selling
The actual one's gold metal part looks very shiny and light (which is good but also looks cheap) BUT, with this price, it's so cute and good for summer especially I think!
I charm good material looks cute
Everything is OK, little more on my Shia, not so Shia yak in the photo)
Product I will describe, Garna embellished. Delivery shwidka.
The choker is very cute. For that kind of money, wonderful jewelry. Not for every day, of course. But to meet with friends a couple of times, what you need. It came safe, no complaints
Nice choker, I like it☺️
Came quickly, even very, immediately to the Post Office. Looks just fine, with expensive jewelry you can't even understand what it is with Ali
Completely as described. Fast Delivery
Such a nizhna and a non-link thing, Ale if she could inadvertently give a thread at once to the package, and now do not walk around the bow. Ale I think I can have a snake or wear without a bow;)
Great Necklace. As picture
I arrive in a Bubble Bag in 3 weeks the parcel is slow to deliver
Poki is fine. I got it for an hour and a little dark and a little scratch...
I will describe the product. I am an hour, to make a little more. In the galley, in the city of Kiev. Yakiste Garna. It didn't take a bark. Dear!
Very gentle
In the course of norms, as a vidpovidak TSI
Very noble on the neck, perfect from the side, nice clasp, a little tight. Delivery was delayed for a couple of days, apparently due to a sale from AliExpress, which was not critical for me.