SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the photo. Can be adjusted for finger thickness. It's very nice.
They look very nice of good quality, need to see if it is steel I liked them all adjustable I recommend
Very nice ring, it was a little small, but I could regulate it, I recommend it, good quality of the material
Adjustable stainless steel ring, shipped in a very short time, perfect
Beautiful adjustable ring
arrived early and perfecly fit my finger,thank you store and AliExpress
It looks quality I just hope and don't let go
Already received, before the scheduled date. I ordered the 8/09 was scheduled to receive it 6/11 today I found the parcel in the mailbox. Came for Hispapost. Well as the other, this is the second. I want to put them together only turned one down, another towards rriba. Shine quite shines a fine glow but that is precisely the gold that I like. Not very yellow. Stainless steel. They say I know that it depends on the use that I give it will be known over time.
Cute boy slim
These are the hardest to adjust. It costs a lot
It looks very good quality, I will repeat purchases.
The description is exactly the same and it looks very nice in the hand
Exactly as it comes in the image. And arrived quickly than the scheduled date.
Dazzling, hope don't יחליד
Everything I expected is perfect thank you.
Delivery of 15 days to Khmelnytsky, NP, Garno viglyadak
Super cute and it don’t change color ❤️
Lovely
This is nice small and nice
loved it, I've washed my hands, used them all day and no fading or leaving my finger green! I ordered a few more and they're still on their way!
It's beautiful, I hope it doesn't get ugly soon
Super ring, this is what I was looking for
I loved it, they are perfect!
Wait a couple of weeks after I arrive to see if it was ugly, I was really surprised. I bathed in antibacterial gel and washed my hands constantly and continues The same day that it comes to me, my charm and a fairly cheap price, the first photo is from the day that I get, the other two are about how it is now and I get there very quickly
Just like in the picture. Good quality!